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Lost Property Policy

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All items found on Sydney Opera House premises are referred to Stage Door for registration and management.

All property entrusted to Sydney Opera House will be safeguarded and all reasonable attempts will be made to return items of found property to the rightful owners.

Reports of Found Property
Found property may be handed to the Host Team member at Stage Door, or any Sydney Opera House staff member available. All property will be recorded and securely stored.
• Items of significant value, such as wallets, jewellery and cameras, will be referred to the police for management.
• Other items will be securely stored by Sydney Opera House for a period of four months.
• Individual sums of money found (not in a wallet or purse), will be held for a period of three months.

At the end of retention periods, unclaimed property will be donated to an authorised charity or disposed of in accordance with standard Sydney Opera House procedures. Unclaimed monies will be transferred to the NSW Government or to the Sydney Opera House Fundraising Account.

Reports of Lost Property
Reports of property lost on Sydney Opera House premises can be made to the Host Team at Stage Door. All claims for property must be valid and accompanied by proof of identification and a detailed description the item in question.

Cloaked Items
Claims for property held in a Sydney Opera House Cloakroom without a corresponding ticket must be supported by proof of identification and a detailed description the item in question.

Property held in Cloakrooms and unclaimed at the end of a performance will be transferred to Stage Door.

Enquiries regarding lost and found property and further information can be made via:
Tel:  +61 2 9250 7111
National Relay Service – and then ask for 9250 7111 
Email 
Download a full copy of the Lost and Found Property Policy here

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