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Attending An Event

To have the best experience at Sydney Opera House, please take a moment to review the following information.

Our performances start promptly at the time listed on your ticket so please allow for sufficient time for travel, parking, dining, ticket collection, cloaking and other pre-performance activities in order to arrive at your performance space before the performance begins. Enjoy the performance! 

A valid ticket is required to access the Concert Hall and the Joan Sutherland Theatre foyers and all performance spaces. Please have your ticket with you at all times as you may be asked to present it for inspection. 

As a general rule, children aged under two years and under may be admitted into our venues without a ticket and free of charge. In instances where children are admitted free of charge, they will not be allocated a seat and must be seated on a parent or guardian’s lap for the duration of the performance. We request you bear in mind that some performances may not be suitable for children and that this policy may vary, particularly for performances programmed for children where a ticket may be required for admission for children aged 0-2 years.  Please check individual event pages for information.  In all circumstances children aged 15 years and under must be accompanied by an adult at all times. We request that you consider the interests of other patrons as any persons creating a disturbance may be asked to leave the venue.

Please call the Box Office for more information on +61 2 9250 7777.

Picking Up Tickets
All pre-purchased tickets can be collected from our Box Office (Level 1) at any time after purchase. Due to a strict lockout time on performances, we recommend that tickets are picked up at least 20 minutes prior to the start of the performance. Latecomers may not be permitted entry once a show has started.

Late seating
For the safety and comfort of the performers and other audience members latecomers will only be admitted into venues at a suitable break.  This varies from performance to performance and for some performances can be at the first interval. Also, if you leave a performance once it has commenced, you will only be re-admitted at a suitable break. We regret any inconvenience and disappointment this may cause latecomers and provide viewing from monitors in our theatre foyers.

Cloaking Guidelines
The safety and security of our customers is of paramount importance to us.  All bags may be subject to a visual inspection. Any bag or item larger than a standard-sized handbag must be cloaked during tours and performances.

•To help ensure the safety and security of all patrons, we reserve the right to inspect any bags or personal belongings brought into the venue or cloaked. These searches will be carried out courteously and discreetly.

•Large bags and items including umbrellas and prams can be hazardous to the movement of patrons in darkened theatres and must be cloaked. Cloaking services are available free of charge to all patrons or ticketholders.

•Tour and theatre patrons with extra-large backpacks or suitcases will need to cloak them and register their details at the time of cloaking. This will require: presentation of a valid performance or tour ticket and an acceptable form of photo identification; completion of a short registration form at the cloak room counter; and visual inspection of the luggage by a member of our Security Team.

•Items prohibited in Opera House venues include, but are not limited to, the following: alcohol; glass bottles; laser pens; and any items that could present a safety hazard to others.

Audio / video recording and photos
The Audio / Video recording and taking of photos (including camera phones) at performances is prohibited at Sydney Opera House. 

Dress code
Unless specified, there is no formal dress code at Sydney Opera House, although shoes must be worn at all times. If an event does have a dress code, this information will be provided to you with your tickets or confirmation.

Mobile phones
We request that mobile phones are turned off prior to a performance.  If you must keep your phone turned on, please place it on silent or vibrate mode. Please also remember that light from your phone may be distracting to other audience members.

The interior and covered Concourse areas of Sydney Opera House are no smoking areas. Customers who wish to smoke may do so in outdoor areas.  Please ask a member of our staff if you require further clarification on smoking areas.

Food and beverages in performance spaces
As a general rule, we ask our ticket holders to enjoy their food and beverages outside of our performance spaces.

Lost and Found Property
Sydney Opera House has procedures in place for the management of all lost property on site. More information.

We hope you have found this information useful and that you enjoy your visit to Sydney Opera House.

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