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Sydney Opera House Insiders Membership

SPECIALS
BENEFITS
MEMBERSHIP FAQS
GIFT MEMBERSHIP FAQS

SPECIALS

Some offers come and go with particular shows, events and seasons. Here are our current favourite savings and regular updates.

SHOW OFFERS:

Australian Chamber Orchestra 2015 Season

If you want to know the Insider prices for a specific show, always check the prices listed on each relevant page. Log on first if booking online and you'll automatically have access to Insider discount prices where available. ALWAYS access your Super Priorities through My Details to make sure you get to the special priority pages. Or call the Insider Hotline 9250 7750 and quote your Insider number.

PARTNERS' OFFERS:
ETIHAD Offer - discounted flights 
Etihad offer password is INSIDERS.

MOET HENNESSY Offer
Win a $300 Moët Hennessy Collection gift card plus complimentary delivery for all Insiders.

This Christmas, experience the world of the finest champagnes, wines and spirits. Select from a range of luxury gift sets, with complimentary standard delivery. Enter coupon code "INSIDERS14" on the shopping bag.

Shop now 

Plus enter now to WIN a $300 Moët Hennessy Collection gift card.

OTHER OFFERS: 
Dendy Cinemas: Dendy selects for Insiders the Film of the Month. Show your Insider Card when purchasing your tickets at Dendy Opera Quays or Newtown to access your discount. The film of the month is communicated once a month in our weeekly email and on the Insider Facebook page. You can also call the Hotline on 02 9250 7750.
  
Opera Kitchen: Tuck into spring snacks, make good use of the bonus 15% discount after 8.30pm.

BENEFITS

SAVINGS 
  • No more booking fees (save $5-$8.50 per transaction) so you save on every ticket purchase online, over the phone or at the Box Office. 
  • Insiders can save up to 20% on Sydney Opera House Presents shows, plus receive exclusive offers throughout the year.
  • Buy one Tour and Tasting Plate and get one free. (Voucher included in your Welcome Pack.)
  • One free Essential Tour (valued at $35). Voucher included in your Welcome Pack.
  • Mates’ Rates: Save 50% off The Backstage Tour (vouchers in your Welcome Pack) PLUS discounts on plenty of shows.  

INSIDE

  • Super-Priority: be the first to know when events go on sale. We'll tell you by email.   
  • Insiders'-only hotline: your own phone number to make bookings or enquiries; always quote your Insider number to get the best Insider service.
  • Shopping for tickets online? Log in first to see Insider discounts and avoid booking fees. If you don’t already have an online log-in, email us and we’ll set one up for you: insiders@sydneyoperahouse.com   
  • E-news and What’s On: Insider's Guide delivered to you. Make sure all your details are up to date so you don’t miss out because these are the ways we will let you know about events and Insider pop-up bars.
  • Receive a $5 saving on the Evening Rate at Sydney Opera House Car Park when you sign up for a free Wilson Parking Platinum Card.  
  • Restaurants and Bars:
    10% off at Opera Bar on presentation of your Insider Card.   
    10% off Opera Kitchen on presentation of your Insider Card (15% after 8:30pm)
    Priority Service Areas at Theatre Bars

OUTSIDE (Discounts at our friends’ places when you present your Insider Card)

  • 10% off new and second-hand book purchases at Berkelouw Books at all locations (some exclusions apply). 
  • Receive a 10% discount in-store and online (excluding sale items) at Fish Fine Music in the QVB and at the Italian Forum in Leichhardt. Email us for Insiders promo code to purchase CDs and DVDs online or mention you are an Insider if shopping in-store to receive your discount. 
  • Two-for-one entry at Sydney Living Museums (not applicable to ticketed or major festival events). 
  • $10 off membership to the Art Gallery of New South Wales (plus further offers). 
  • Concession prices Dendy Film of the Month at Dendy Opera Quays (plus Insider screenings for selected films). 

FRIENDS: 
ART GALLERY NEW SOUTH WALES

$10 off Membership Program  

General Switchboard: +61 2 9225 1700
Information Desk: +61 2 9225 1744
What's On Line: +61 2 9225 1790 (Recorded Message)
Australia-wide toll-free number: 1800-NSW-ART (1800-679-278) 
artmail@ag.nsw.gov.au
Art Gallery Road, The Domain, Sydney NSW 2000, Australia


BERKELOUW BOOKS  
10% off new and second-hand books

Paddington
Tel: +61 (0)2 9360 3200
Email Paddington
19 Oxford Street
Paddington
NSW 2021

Balgowlah
Tel: +61 (0)2 9948 1133
Email Balgowlah
Shop 24
215 Condamine Street
Balgowlah
NSW 2093

Rose Bay
Tel: +61 (0)2 9371 5500
Fax: +61 (0)2 9371 5027
Email Rose Bay
708 New South Head Road
Rose Bay

Cronulla
Tel: +61 (0)2 9544 4790
Email Cronulla
29 Cronulla Street
Cronulla

Newtown
Tel: +61(0)2 9557 1777
Email Newtown
6-8 O'Connell Street
Newtown

Leichhardt
Tel: + 61 (0)2 9560 3200
Fax: +61 (0)2 9564 1370
Email Leichhardt
70 Norton Street
Leichhardt


DENDY
Insider prices on Film-Of-The-Month plus other special offers  

Tel: +61 2 9247 3800
Email: Please use contact form
Shop 9
2 East Circular Quay
Sydney


FISH FINE MUSIC
10% discount in-store and online on non-sale items

Leichhardt Warehouse
The Italian Forum
23 Norton Street Leichhardt
NSW 2040
P:02 8014 7762

Queen Victoria Building
Shop 40/42,
Level 2 455 George Street Sydney
NSW 2000
P: 02 9264 6458 

SYDNEY LIVING MUSEUMS
2-FOR-1 entries for Insiders  

Sydney Opera House Insider Membership is designed for the benefit of individual patrons of the Sydney Opera House and not intended for those representing social organisations or corporations. Limitations on the number of tickets that can purchased at a discount or during Super Priority presales may be applied.

If you have an interest in finding out about the benefits available for social organisations and corporations at the Sydney Opera House, please contact the Group Bookings Department or call 02 9250 7700.

 

MEMBERSHIP FAQS

Below is a list of our most frequently asked questions. If you don't find the answer you're looking for here email us and we'll respond as well as posting your question and our answer here.

When do I start being an Insider? 
You’re an Insider from the moment your payment is processed successfully and you can take advantage of the discounts and the waived booking fee straight away. If you are shopping online, PLEASE LOG IN straight away so that the system knows you are an Insider. For discounts etc at the listed shops and spaces, you can print off your confirmation email whilst you wait for your card to arrive.

I want to be an Insider but don’t know if I want all the e-news etc.
We suggest that you opt-in to receive e-news and alerts at first. This is the best way to hear about new shows, special offers and Super Priorities, we make sure that each communication you receive from us is relevant, entertaining and helps you make the most of your membership. Should you want to, you can always unsubscribe later. To subscribe or unsubscribe, email us.

I joined Insiders online but don’t know if it went through successfully. 
If your details went through properly, you will received an automated email to confirm that you are now officially an Insider. Check your spam folders to see if the receipt ends up in there by accident. If you haven’t received anything from us within a couple of working days, then please call 02 9250 7750 or email us so we can check your Membership account status.

How long will my card take to get here? What comes with it?
Coming in the mail is your Welcome Pack, it will take a couple of weeks after purchase to reach you. The Welcome Pack includes: a welcome letter from the Insiders team (please read it for valuable info); your Insider card, and vouchers to access some of your discounts.

What if I lose my card?
We recommend you save your welcome email and the letter which contains your membership number in case you lose your card. If you do lose your card, call or email us confirming your details and we shall get another one out to you right away. A $10 fee covers the production and postage costs. 

Who else can use my card?
It's Sydney Opera House policy that we only accept bookings from the account holder for reasons of security and privacy. However we want your whole household to be able to take advantage of the benefits of Insiders so nominate your ‘Extra Insider’ and we'll send them a card. Download the form, fill it in and send it to us. It will cost $10 for the admin.

Download form

I am having trouble logging in and receiving the discounts online?
You must log in first before you go to purchase anything online. Your login will remain the same as it always was but this time it will pick up that you are an Insider and make sure that the booking fee doesn’t appear. If you have logged in and you STILL get charged the booking fee, let us know and we will try to fix it as soon as possible.

BENEFITS

How does ‘Super Priority’ work?
Super Priority is our promise to give you advance notice on as many ticket sales as possible so you get first chance to book tickets before the general public. Your window of opportunity will vary so keep an eye out for these emails. Please note, availability of seats will sometimes be limited.

Find out where the bar is now by clicking the BENEFITS tab or by visiting the Insiders Facebook groupwhere the bar is now!

GIFT MEMBERSHIP FAQS

Gift Memberships:

How do I activate my membership online?
Click here, then follow the steps online. It is designed to be as straightforward as possible. When you reach the shopping cart you will be prompted to enter the gift membership redemption number. Enter it and continue.

How do I activate my membership over the phone or in person?
Memberships can be activated over the phone by calling +61 2 9250 7750 and quoting the Gift membership redemption number when prompted. To activate your membership in person, visit Sydney Opera House Box Office, located Upper Level at Sydney Opera House.

Can I extend the expiry date of my gift membership voucher?
Gift vouchers are valid for six months from date of purchase and may not be used if expired.

What if I lose my gift membership voucher?
The customer is responsible for the safe keeping of their gift membership voucher. If lost or stolen, Sydney Opera House may replace it upon presentation of suitable identification.

Can I return my gift voucher or exchange it for cash?
Gift vouchers cannot be returned or redeemed for cash. The gift voucher can only be used
at Sydney Opera House.

When does my membership start?
Your membership only starts once you have activated it. This is to make sure you don’t miss out if the gift membership was bought a while ago. It also gives you control over where you direct our communications to, to suit your lifestyle.

What do I get as a member?
Once you activate your membership, you are an Insider. You will receive a confirmation email with your Insider number on it. This number accesses all your House benefits, and you can present the full printed email to access all others until your welcome pack arrives. This pack will contain your Insider Card, vouchers and full benefits list. Click on the BENEFITS and SPECIALS tabs above to see the current list of benefits available.

Terms & Conditions

  • Gift memberships should be activated within 6 months from the date of purchase, which is the “expiry” date displayed on the gift voucher.
  • Any unused balance will not be refunded or credited on expiry.
  • Gift membership vouchers are non-refundable.
  • Gift membership vouchers cannot be redeemed for cash.
  • Additional values cannot be added to an existing membership voucher; however, additional vouchers may be purchased.
  • If your order exceeds the amount of your gift membership voucher, you must pay for the balance with cash, cheque, debit or credit card.
  • Sydney Opera House reserves the right to close customer accounts and request alternative forms of payment if a gift membership voucher is fraudulently obtained and is used to make purchases.
  • Sydney Opera House may provide gift membership voucher purchasers with information about the redemption status of the gift membership.
  • Sydney Opera House does not accept any liability for lost or stolen gift membership vouchers.
Membership 2011 Insiders
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