The quality of your live playback experience is largely dependent on the download speed you have from your ISP (Internet Service Provider) or mobile provider. Keep in mind that your overall internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, other devices/users utilising your connection, and the strength of the signal provided by your ISP.
Visit the Help section of our streaming platform at https://streaming.sydneyoperahouse.com/help to troubleshoot your issue.
You may also wish to verify that you are using a supported web browser - you can find a list of supported browsers here.
If you continue to have issues with the livestream throughout the event, you will be able to watch a recording of the livestream via your account for 72 hours after your initial attempt.
If your issue persists, please contact Support at https://streaming.sydneyoperahouse.com/contact/support.
Note, support is managed by our streaming platform partner Vimeo.