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Ticket purchases and collection at our Box Office is discouraged and eTicket or postal delivery methods should be used, wherever possible. However, if you are collecting your tickets from the Box Office, we recommend doing this at least 60 minutes before the event starts. If you have already received your tickets, the venue doors will be open 45 minutes pre-show for Concert Hall and Joan Sutherland Theatre performances, and 30 minutes pre-show for Western Foyer venue performances. Please take your seats as soon as you arrive. 

If you are late, we will seat you as soon as we can and, where possible, in your allocated seat. However, to reduce movement in the venue as well as minimise disruption to the performance and other patrons, ticketholders may be seated in an allocated latecomer’s seat. Please be aware that some events have lock-out periods. In these cases, latecomers will be admitted at a suitable break in the performance. On occasions, this may not be until the interval, or at all where there is no interval. 

Details of our right to refuse admission can be found in our General Terms and Conditions for Tickets and Events.

In accordance with our venue security procedures, Opera House security will be scanning and checking bags under the Monumental Stairs, prior to entering the building. Bags will be scanned by an x-ray machine, and staff will wear appropriate personal protective equipment (PPE) when handling your belongings, such as gloves. Cloaking facilities will be open 60 minutes pre-show for Concert Hall and Joan Sutherland Theatre performances, and 60 minutes pre-show for Western Foyer venue performances. However it is strongly encouraged that you travel lightly to minimise contact and queuing. Any bags larger than an A4 piece of paper will need to be checked into the Cloak Room.

The health and wellbeing of everyone attending the Opera House is our top priority. We have a number of safety measures in place including regular cleaning of high-touch areas, air conditioning systems that maximise ventilation, and hand sanitiser stations positioned in all paths of travel. We encourage visitors to wear a face mask in indoor settings or when physical distancing can’t be maintained. Please stay home if you feel unwell and read more about our flexible ticket options here.

Children under the age of 12 are not required to wear a face mask.

The authorised agency for this event is the Sydney Opera House.

Only tickets purchased by authorised agencies should be considered reliable. If you purchase tickets from a non-authorised agency such as Ticketmaster Resale, Viagogo, Ticketbis, eBay, Gumtree, Tickets Australia or any other unauthorised seller, you risk that these tickets are fake, void or have previously been cancelled. RESALE RESTRICTION APPLIES. For more details, please refer to our General Terms and Conditions for Tickets and Attendance at Events.

Please contact Box Office on 9250 7777 as soon as possible to advise if you can no longer attend. If you can no longer attend because you are unwell, or have been in contact with someone displaying COVID-19 symptoms, the Opera House has introduced flexible ticketing options to help you, find out more information here.

Foyers will be open 90 minutes pre-show for Concert Hall and Joan Sutherland Theatre performances, and two hours pre-show for Western Foyer venue performances. Refreshments will be available for purchase from our theatre bars.

The venue doors will be open 45 minutes pre-show for Concert Hall and Joan Sutherland Theatre performances, and 30 minutes pre-show for Western Foyer venue performances.

Please bring a credit or debit card for any on site purchases to enable contactless payment. You’re welcome to bring your own water bottle but no other food and drinks are permitted inside our venues. Opera Bar, Opera Kitchen and Portside are also available for you to enjoy.

All Sydney Opera House foyers are pram accessible, with lifts to the main and western foyers. The public lift to the foyers is accessible from the corridor near the escalators on the Lower Concourse and also in the Western Foyer via the corridor on the Ground Level (at the top of the escalators). Pram parking will be available outside the theatres consistent with COVID-safe rules.

Children aged 15 years and under must be accompanied at all times. Babies aged 0-2 years old at the time of a performance may be seated on an adult’s lap. Children 2 years and older will need to hold a standard ticket.

• The health, safety and wellbeing of everyone at the Sydney Opera House is our top priority. In line with this commitment, the Opera House will become a smoke-free site from Saturday 1 January 2022.
• By becoming a smoke-free site, the Opera House seeks to reduce exposure to harmful second-hand smoke, as well as minimise the impact of smoking on the environment, including litter and pollution of the surrounding marine environment. 

1. Purchase a livestream ticket. Livestreams are watched through the Sydney Opera House's streaming platform, Stream. 
2. We recommend you sign in to Stream at least 15 minutes prior to the start of the livestream to ensure you log in smoothly and aren’t experiencing any issues. 
3. Once you’ve signed in, navigate to the Stream event webpage where you purchased the ticket, by searching the event title in the search function. You will also receive an email notification ahead of the livestream commencing, with a direct link to this same web page where you’ll watch.
   Note - Depending on the livestream, you may find two livestream options in your purchase. An accessible livestream option may appear, which includes both closed captions and Auslan interpretation. 
   
4. The livestream will begin playing automatically or shortly after the designated start time on the Stream event web page. 
5. You will have a chance to re-watch the livestream for an indicated length of time, which will be made available on your Stream account following the event. Note, the archived recording will be available approximately 90 minutes after the conclusion of the livestream.

The Stream app is now here! Turn your living room into a theatre or watch on the go. The Stream app allows you to livestream from wherever you are. Alternatively, watch the livestream from your preferred browser. 

How to use the Stream app:

1. Create a free Stream account here.

   To be first in the know when new Stream releases are announced, be sure to tick the box to confirm you’re interested in receiving ‘newsletters and product updates from Stream - Sydney Opera House’.

2. To watch on a TV or an Apple phone or tablet, download the Stream app from the Apple Store. To watch on an Android phone or tablet, download the app from Google Play.  

3. Open the Stream app and tap ‘Sign In’.

4. Start watching on any device!

You can only watch livestreams on one device at any one time.

The streaming platform is managed by our platform partner Vimeo. You will need to create a seperate account on the streaming platform to purchase a livestream ticket.

A recording of the livestream will be available to watch on your account for 3 days following the event. Note, the archive recording will be available approximately 90 minutes after the conclusion of the livestream.

The quality of your live playback experience is largely dependent on the download speed you have from ISP (Internet Service Provider) or mobile provider. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, other devices/users utilizing your connection, and the strength of the signal provided by your ISP.

Visit the Help section of our streaming platform at https://stream.sydneyoperahouse.com/help to troubleshoot your issue. 

You may also wish to verify that you are using a supported web browser - you can find a list of supported browsers here.

If you have continue to have issues with the livestream during the duration of the event, note you will be able to watch a recording of the Livestream via your account for 30 days following the festival.  

If your issue persists, please contact Support at https://stream.sydneyoperahouse.com/contact/support.  

Note, support is managed by our streaming platform partner Vimeo.