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Ticket purchases and collection at our Box Office is discouraged and eTicket or postal delivery methods should be used, wherever possible. However, if you are collecting your tickets from the Box Office, we recommend doing this at least 60 minutes before the event starts. If you have already received your tickets, the venue doors will be open 45 minutes pre-show for Concert Hall, Joan Sutherland Theatre and Utzon Room performances, and 30 minutes pre-show for Drama Theatre and Studio performances. Please take your seats as soon as you arrive.

If you are late, we will seat you as soon as we can and, where possible, in your allocated seat. However, to reduce movement in the venue as well as minimise disruption to the performance and other patrons, ticketholders may be seated in an allocated latecomer’s seat. Please be aware that some events have lock-out periods. In these cases, latecomers will be admitted at a suitable break in the performance. On occasions, this may not be until the interval, or at all where there is no interval. 

Details of our right to refuse admission can be found in our General Terms and Conditions for Tickets and Events.

In line with our venue security procedures, Opera House security will be scanning and checking bags under the Monumental Stairs or within the Western Foyers, prior to entering the building. Bags will be scanned by an x-ray machine, and staff will wear appropriate personal protective equipment (PPE) when handling your belongings, such as gloves. Please travel lightly and do not bring items that require cloaking e.g. handbags bigger than A4-size, backpacks and umbrellas, which are not permitted inside our venues. 

Yes, cloaking will remain available but it is strongly encouraged that you travel lightly and leave large, bulky items at home. Cloakroom attendants will use disposable paper tickets and wear gloves to handle items. 

Foyers will be open 90 minutes pre-show for Concert Hall, Joan Sutherland Theatre and Utzon Room performances, and two hours pre-show for Drama Theatre and Studio performances. Refreshments will be available for purchase from our theatre bars.

The venue doors will be open 45 minutes pre-show for Concert Hall, Joan Sutherland Theatre and Utzon Room performances, and 30 minutes pre-show for Drama Theatre and Studio performances.

Please bring a credit or debit card for any on site purchases to enable contactless payment. You’re welcome to bring your own water bottle but no other food and drinks are permitted inside our venues. Opera Bar, Opera Kitchen and Portside are also available for you to enjoy.

The authorised agency for this event is the Sydney Opera House.

Only tickets purchased by authorised agencies should be considered reliable. If you purchase tickets from a non-authorised agency such as Ticketmaster Resale, Viagogo, Ticketbis, eBay, Gumtree, Tickets Australia or any other unauthorised seller, you risk that these tickets are fake, void or have previously been cancelled. RESALE RESTRICTION APPLIES. For more details, please refer to our General Terms and Conditions for Tickets and Attendance at Events.

Please note that BYO alcohol or glass is not permitted onsite. Further information about items that are prohibited onsite can be found on our Conditions of Entry.

Chairs are not permitted at the Opera House. Further information about items that are prohibited onsite can be found on our Conditions of Entry.

The health, safety and wellbeing of everyone at the Sydney Opera House is our top priority. In line with this commitment, the Opera House will become a smoke-free site from Saturday 1 January 2022.

By becoming a smoke-free site, the Opera House seeks to reduce exposure to harmful second-hand smoke, as well as minimise the impact of smoking on the environment, including litter and pollution of the surrounding marine environment. 

Please contact Box Office on 9250 7777 as soon as possible to advise if you can no longer attend. If you can no longer attend because you are unwell, or have been in contact with someone displaying COVID-19 symptoms, the Opera House has introduced flexible ticketing options to help you, find out more information here.

For more information about attending the Opera House during Vivid Sydney, check this page.