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Ticket purchases and collection at our Box Office is discouraged and eTicket or postal delivery methods should be used, wherever possible. However, if you are collecting your tickets from the Box Office, we recommend doing this at least 60 minutes before the event starts. If you have already received your tickets, the venue doors will be open 45 minutes pre-show for Joan Sutherland Theatre performances, and 30 minutes pre-show for Western Foyer venue performances. 

Please be aware that some events have lock-out periods. In these cases, latecomers will be admitted at a suitable break in the performance. On occasions, this may not be until the interval, or at all where there is no interval. 

Details of our right to refuse admission can be found in our General Terms and Conditions for Tickets and Events.

In line with our venue security procedures, Opera House security will be scanning and checking bags under the Monumental Stairs or within the Western Foyers, prior to entering the building. Bags will be scanned by an x-ray machine, and staff will wear appropriate personal protective equipment (PPE) when handling your belongings, such as gloves. Please travel lightly and do not bring items that require cloaking e.g. handbags bigger than A4-size, backpacks and umbrellas, which are not permitted inside our venues. 

Yes, cloaking will remain available but it is strongly encouraged that you travel lightly and leave large, bulky items at home. Cloakroom attendants will use disposable paper tickets and wear gloves to handle items. 

Foyers will be open 60 minutes pre-show for Joan Sutherland Theatre performances, and two hours pre-show for Western Foyer venue performances. Refreshments will be available for purchase from our theatre bars.

The venue doors will be open 45 minutes pre-show for Joan Sutherland Theatre performances, and 30 minutes pre-show for Western Foyer venue performances.

Please bring a credit or debit card for any on site purchases to enable contactless payment. You’re welcome to bring your own water bottle but no other food and drinks are permitted inside our venues. Opera Bar, Opera Kitchen and Portside are also available for you to enjoy.

The authorised agency for this event is the Sydney Opera House.

Only tickets purchased by authorised agencies should be considered reliable. If you purchase tickets from a non-authorised agency such as Ticketmaster Resale, Viagogo, Ticketbis, eBay, Gumtree, Tickets Australia or any other unauthorised seller, you risk that these tickets are fake, void or have previously been cancelled. RESALE RESTRICTION APPLIES. For more details, please refer to our General Terms and Conditions for Tickets and Attendance at Events.

Please note that BYO alcohol or glass is not permitted onsite. Further information about items that are prohibited onsite can be found on our Conditions of Entry.

Please contact Box Office on 9250 7777 as soon as possible to advise if you can no longer attend. If you can no longer attend because you are unwell, or have been in contact with someone displaying COVID-19 symptoms, the Opera House has introduced flexible ticketing options to help you, find out more information here.

Vivid LIVE is an all-weather event. Visitors are encouraged to check the weather and come prepared.

Umbrellas are not permitted for any ticketholders attending performances on the Northern Broadwalk. We encourage ticketholders to bring their own ponchos and raincoats.

Chairs are not permitted at the Opera House. Further information about items that are prohibited onsite can be found on our Conditions of Entry.

• The health, safety and wellbeing of everyone at the Sydney Opera House is our top priority. In line with this commitment, the Opera House will become a smoke-free site from Saturday 1 January 2022.
• By becoming a smoke-free site, the Opera House seeks to reduce exposure to harmful second-hand smoke, as well as minimise the impact of smoking on the environment, including litter and pollution of the surrounding marine environment. 

In February 2020, the Opera House began major Concert Hall renewal works to transform the world-famous venue for 21st century performances. You can find out more here.

While the Concert Hall is closed, the rest of Opera House will remain open and vibrant, with unmissable performances and experiences across all other venues and the wider precinct.

Guests may experience some noise in foyers and theatres but we are working hard to minimise disruption associated with these important works.

There will be a designated viewing area of the Opera House sails situated near the Whalebridge restaurant for accessible-needs patrons. The area offers excellent views of the Lighting of the Sails – a centrepiece of Vivid Sydney – and other harbourside lighting attractions.

For patrons who are blind or have low vision, the Opera House will be hosting two audio-described sessions of this year’s images projected on to the sails. For more information please visit the event page.

A complimentary shuttle bus and buggy service will be in operation during Vivid Sydney. Please contact the Box Office to confirm operating hours on 02 9250 7777. 

For more information about attending the Opera House during Vivid Sydney, check this page.