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1. Purchase a livestream ticket. Livestreams are watched through the Sydney Opera House's streaming platform, Stream. 
2. We recommend you sign in to Stream at least 15 minutes prior to the start of the livestream to ensure you log in smoothly and aren’t experiencing any issues. 
3. Once you’ve signed in, navigate to the Stream event webpage where you purchased the ticket, by searching the event title in the search function. You will also receive an email notification ahead of the livestream commencing, with a direct link to this same web page where you’ll watch.
   Note - Depending on the livestream, you may find two livestream options in your purchase. An accessible livestream option may appear, which includes both closed captions and Auslan interpretation. 
   
4. The livestream will begin playing automatically or shortly after the designated start time on the Stream event web page. 
5. You will have a chance to re-watch the livestream for an indicated length of time, which will be made available on your Stream account following the event. Note, the archived recording will be available approximately 90 minutes after the conclusion of the livestream.

The Stream app is now here! Turn your living room into a theatre or watch on the go. The Stream app allows you to livestream from wherever you are. Alternatively, watch the livestream from your preferred browser. 

How to use the Stream app:

1. Create a free Stream account here.

   To be first in the know when new Stream releases are announced, be sure to tick the box to confirm you’re interested in receiving ‘newsletters and product updates from Stream - Sydney Opera House’.

2. To watch on a TV or an Apple phone or tablet, download the Stream app from the Apple Store. To watch on an Android phone or tablet, download the app from Google Play.  

3. Open the Stream app and tap ‘Sign In’.

4. Start watching on any device!

You can only watch livestreams on one device at any one time.

The streaming platform is managed by our platform partner Vimeo. You will need to create a seperate account on the streaming platform to purchase a livestream ticket.

A recording of the livestream will be available to watch on your account for 3 days following the event. Note, the archive recording will be available approximately 90 minutes after the conclusion of the livestream.

The quality of your live playback experience is largely dependent on the download speed you have from ISP (Internet Service Provider) or mobile provider. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, other devices/users utilizing your connection, and the strength of the signal provided by your ISP.

Visit the Help section of our streaming platform at https://stream.sydneyoperahouse.com/help to troubleshoot your issue. 

You may also wish to verify that you are using a supported web browser - you can find a list of supported browsers here.

If you have continue to have issues with the livestream during the duration of the event, note you will be able to watch a recording of the Livestream via your account for 30 days following the festival.  

If your issue persists, please contact Support at https://stream.sydneyoperahouse.com/contact/support.  

Note, support is managed by our streaming platform partner Vimeo.