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Ticket purchases and collection at our Box Office is discouraged and eTicket or postal delivery methods should be used, wherever possible. However, if you are collecting your tickets from the Box Office, we recommend doing this at least 60 minutes before the event starts. If you have already received your tickets, the venue doors will be open 45 minutes pre-show for Joan Sutherland Theatre performances, and 30 minutes pre-show for Western Foyer venue performances. It is encouraged that you take your seats as soon as you arrive. 

If you are late, we will seat you as soon as we can and, where possible, in your allocated seat. However, to reduce movement in the venue as well as minimise disruption to the performance and other patrons, ticketholders may be seated in an allocated latecomer’s seat. Please be aware that some events have lock-out periods. In these cases, latecomers will be admitted at a suitable break in the performance. On occasions, this may not be until the interval, or at all where there is no interval. 

Ticketholders must comply with the directions of Opera House ushers to assist with contact tracing.

Details of our right to refuse admission can be found in our General Terms and Conditions for Tickets and Events.

In line with our venue security procedures, Opera House security will be scanning and checking bags under the Monumental Stairs, prior to entering the building. Bags will be scanned by an x-ray machine, and staff will wear appropriate personal protective equipment (PPE) when handling your belongings, such as gloves. Cloaking facilities will be open 60 minutes pre-show for Joan Sutherland Theatre performances, and 60 minutes pre-show for Western Foyer venue performances. However it is strongly encouraged that you travel lightly to minimise contact and queuing. Any bags larger than an A4 piece of paper will need to be checked into the Cloak Room.

• All audience members, including babies, are counted toward the allowable capacity and must hold a valid ticket for admission.
• A specific children’s price may be available on certain events. On others a standard ticket price may apply. 
• For our Sydney Opera House Presents programming, babies aged 0-11 months at the time of a performance may be seated on a parent’s lap but they must hold a valid Babes in Arms ticket ($10) and children aged 12 months and older will need to hold a standard ticket. 
• Children aged 15 years and under must be accompanied at all times.

Children under the age of 12 are not required to wear a face mask.

Please contact Box Office on 9250 7777 as soon as possible to advise if you can no longer attend. If you can no longer attend because you are unwell, or have been in contact with someone displaying COVID-19 symptoms, the Opera House has introduced flexible ticketing options to help you, find out more information here.

• Foyers will be open 90 minutes pre-show for Concert Hall and Joan Sutherland Theatre performances, and two hours pre-show for Western Foyer venue performances. Refreshments will be available for purchase from our theatre bars. 
• Drinks purchased at our theatre bars can also be taken into venues for most performances. 
• The venue doors will be open 30 minutes pre-show for Concert Hall and Joan Sutherland Theatre performances, and 30 minutes pre-show for Western Foyer venue performances. It is encouraged that you take your seats as soon as you arrive.
• Please bring a credit or debit card for any on site purchases to enable contactless payment. You’re welcome to bring your own water bottle but no other food and drinks are permitted inside our venues. Opera Bar, House Canteen and Portside are also available for you to enjoy.

All Sydney Opera House foyers are pram accessible, with lifts to the main and western foyers. The public lift to the foyers is accessible from the corridor near the escalators on the Lower Concourse and also in the Western Foyer via the corridor on the Ground Level (at the top of the escalators). Pram parking will be available outside the theatres in the Western Foyer adhering to COVID-safe rules.