Skip Links
soh.search.redirect.input

Customer Feedback

Purpose

Sydney Opera House is committed to providing outstanding customer service to ensure an enjoyable experience for all customers.
Using customer feedback to improve our service standards is a vital component in achieving this objective and allows Sydney Opera House to:

  • Ensure high levels of customer satisfaction and enhance visitor experience;
  • Improve business performance; and
  • Recognise and reward staff who provide outstanding customer service.

 

Principles

All customer feedback, positive and negative, as well as suggestions for improvement is valued, welcomed and encouraged.
Sydney Opera House will establish procedures to ensure all customer feedback is managed effectively and responses are prompt, courteous and helpful.

All issues arising will be resolved fairly and impartially while considering the interests of all involved.
Sydney Opera House will actively implement strategies and tools to regularly seek and enhance customer feedback.
Customer feedback will be reviewed regularly in order to identify improvement opportunities where possible and appropriate.

April 2009

You may also like...

The Real Thing
09 Sep 2019 - 26 Oct 2019
Amidst unhappy marriages and infidelity, Henry and Annie have fallen in love. Could this, at last, be the real thing? This is playwright Tom Stoppard at his dazzling best.
Laugh Out Loud Political Theatre
Solange
27 Jan 2020 - 31 Jan 2020
Grammy award winning R&B superstar, producer, multimedia artist, activist and cultural icon, Solange, returns to the Sydney Opera House. Don’t miss these Australian exclusive performances, over four nights, in the round.
Contemporary Music
SIX
04 Jan 2020 - 05 Mar 2020
Introducing the six wives of Henry VIII in the electrifying pop musical that’s taken the West End by storm! Set to raise the roof of the Sydney Opera House this summer, these queens are taking to the mic to tell their story in this rebellious celebration of historical heroines. Be the first to experience this Australian premiere from January. Get tickets for SIX now.
Exhilarating Bold Musical Theatre