Skip Links
soh.search.redirect.input

Customer Feedback

Purpose

Sydney Opera House is committed to providing outstanding customer service to ensure an enjoyable experience for all customers.
Using customer feedback to improve our service standards is a vital component in achieving this objective and allows Sydney Opera House to:

  • Ensure high levels of customer satisfaction and enhance visitor experience;
  • Improve business performance; and
  • Recognise and reward staff who provide outstanding customer service.

 

Principles

All customer feedback, positive and negative, as well as suggestions for improvement is valued, welcomed and encouraged.
Sydney Opera House will establish procedures to ensure all customer feedback is managed effectively and responses are prompt, courteous and helpful.

All issues arising will be resolved fairly and impartially while considering the interests of all involved.
Sydney Opera House will actively implement strategies and tools to regularly seek and enhance customer feedback.
Customer feedback will be reviewed regularly in order to identify improvement opportunities where possible and appropriate.

April 2009

You may also like...

The Long Forgotten Dream
23 Jul 2018 - 25 Aug 2018
Inspired by true stories of repatriating stolen bones, this play is a sweeping family story that examines four generations of history in a rural Australian community.
International premiere Inspiring Theatre
Assassins
07 Jun 2018 - 01 Jul 2018
Meet America’s most notorious Assassins in this multi Tony Award-winning showstopper by Stephen Sondheim and John Weidman. Get tickets for Assassins now.
Electric Bold Musical Theatre
Bill Murray, Jan Vogler & Friends: New Worlds
09 Nov 2018 - 10 Nov 2018
Acclaimed actor, comedian, artist, and showman Bill Murray will perform with German-American cellist Jan Vogler & Friends perform in a collision of great American classics and classical music. Get tickets.
Insightful Entertaining