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Customer Feedback Policy

The Sydney Opera House is committed to providing outstanding customer service to ensure an enjoyable experience for all customers.

Using customer feedback to improve our service standards is a vital component in achieving this objective and allows the Opera House to:

  • Ensure high levels of customer satisfaction and enhance visitor experience;
  • Improve business performance; and
  • Recognise and reward staff who provide outstanding customer service.

All customer feedback, positive and negative, as well as suggestions for improvement is valued, welcomed and encouraged.

Click here for the Customer Feedback Policy

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