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Lost and Found Property Policy

All items found on the Sydney Opera House premises are referred to Stage Door for registration and management.

All property entrusted to the Opera House will be safeguarded and reasonable attempts will be made to return items of property to the rightful owners.

Found Property

Found property will be recorded, securely stored and dealt with as follows:

Items of significant value, such as wallets, jewellery and cameras, will be securely stored by the Opera House and referred to the police generally within one month for management (after best endeavours have been made to locate the owner);

Individual sums of money found (not in a wallet or purse) will be securely stored by the Opera House and held for a period of three months;

Other items will be securely stored by the Opera House and held for a period of one month.

At the end of the retention periods, unclaimed property will be donated to an authorised charity or disposed of in accordance with Sydney Opera House procedures. Unclaimed sums of money will be transferred to the NSW Government or to the Sydney Opera House fundraising account.

Reports of Lost Property

Reports of property lost on the Sydney Opera House premises can be made to the Host Team at Stage Door. When a claim is made for lost property, the claimant will be required to provide evidence of ownership (i.e. proof of identification) and to describe the item in question.

Cloaked Items

Property held in cloakrooms and unclaimed at the end of a performance will be securely stored and held by the Opera House for a period of three months. At the end of this period, the unclaimed cloaked item will be donated to an authorised charity or disposed of in accordance with Sydney Opera House procedures.

Claims for property held in an Opera House cloakroom without a corresponding ticket must be supported by evidence of ownership (i.e. proof of identification) and a detailed description of the item in question.

Enquiries regarding lost and found property can be made via:

Tel: +61 2 9250 7111

National Relay Service and then ask for 9250 7111

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