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Projections of artwork on the Opera House sails by Kaylene Whiskey

Cover artwork on Opera House sails by Kaylene Whiskey. Photograph by Daniel Boud.

Visitor Experience & Engagement

Each year, millions of people gather on site and engage with us online to be entertained, to learn, to escape and to connect. Whether it’s seeing a brilliant show, enjoying a meal or just being at this special place, we want everyone to feel welcomed and inspired by the unique magic of the Opera House.

We are committed to delivering a holistic visitor experience that is consistently excellent and extraordinary. The Visitor Experience & Engagement Strategy 2022-24 sets out how we will deliver on our purpose – to ‘welcome and wow’.

Our vision for visitor experience and engagement is
To welcome and wow

We will welcome every person and take them from the ordinary into the extraordinary.

Access the Visitor Experience & Engagement Strategy

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If you have any questions or need further assistance accessing the strategy, please contact us via

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Access Action Plan

As an organisation, our goal is to provide barrier-free access, making the site, building and the experiences they offer accessible to all people.


Reconciliation Action Plan

The Opera House’s Reconciliation Action Plan commits to a range of actions and initiatives that aim to safeguard these traditions and adapting cultures for future generations.

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Environmental Sustainability

As a source of inspiration, the Opera House aims to be a leader in environmental and social sustainability.