Visitor Experience & Engagement
Each year, millions of people gather on site and engage with us online to be entertained, to learn, to escape and to connect. Whether it’s seeing a brilliant show, enjoying a meal or just being at this special place, we want everyone to feel welcomed and inspired by the unique magic of the Opera House.
We are committed to delivering a holistic visitor experience that is consistently excellent and extraordinary. The Visitor Experience & Engagement Strategy 2022-24 sets out how we will deliver on our purpose – to ‘welcome and wow’.