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Hearing

Sydney Opera House services for people who are deaf or have a hearing impairment

Theatre Captioning

The captions screens are visible from selected seats in the Drama Theatre. When booking seats for captioned performances, please ensure that you request ‘Caption Seats’ which is suitable for best viewing of the caption screens.

AUSLAN Interpreted Performances 

Experienced AUSLAN theatre interpreters stand to the side of the stage and translate what the actors are saying or singing into AUSLAN. A block of seats is reserved for users of this service to ensure a good view of the interpreter and the stage. If you wish to be seated in this area for these productions, please choose AUSLAN seats when booking.

AUSLAN interpretation is offered for identified performances. See accessible performance schedule for details. AUSLAN interpreted tours are offered on request by emailing tourism@sydneyoperahouse.com.

Surtitles

Surtitles in English are projected above the Joan Sutherland Theatre stage for most opera productions. Additional surtitle screens have been installed at the front of the venue so that they may be read from the wheelchair seating area and nearby seats.  This view is available from Row D, Seats 14 & 36 outwards, Row E seats 14 and 36 outwards, and from the entire row in Rows F and G. 

Some seats in the venue are not able to view the surtitles so please advise Box Office of your requirements when booking tickets.

Assisted Listening Devices (FM Radio System)

FM radio system provides improved listening clarity for people with hearing loss who experience difficulty and fatigue, when trying to understand speech, because of distance, reverberation, and distracting background noise. Can be used with or without hearing aids.

Audio input or any electronic sound source feeds into an FM transmitter and the FM radio frequency signal is picked up by the patrons FM receiver. FM receivers and headsets are provided free of charge and can be obtained from the nearest cloakroom prior to the performance.

The FM system is also compatible with hearing aids and cochlear implants with a "T" switch via an induction loop provided. When the hearing aid is switched to the 'T' position, the wearer will receive the program sound through the hearing aid. FM Radio Systems are available in all Kids at the House venues.

Please inquire at the Cloak Room for this service. 

Induction Loop

An induction loop is also installed at Box Office counter windows. This system offers customers using hearing aids clearer sound when booking tickets and works by amplifying Box Office staff and customers' voices.

Thank you to the Yarranabbe Foundation

Please join us in thanking the Yarranabbe Foundation, an Opera House Utzon Idealist major donor, which is enabling upgrades to the induction loops in the Drama Theatre and the Joan Sutherland Theatre for the benefit of our patrons with hearing impairments.

National Relay Service

Those customers who are deaf or have a hearing or speech impairment can call through the National Relay Service at no cost: TTY users, phone 133 677 then ask for  9250 7111; Speak & Listen users (speech-to-speech relay), phone 1300 555 727 then ask for 9250 7111 and Internet relay users, connect to the NRS – see www.relayservice.com.au for details – and then ask for 9250 7111.

Companion Card

The Companion Card is accepted for all performances at the Sydney Opera House. Patrons holding a NSW Companion Card can call our priority line on +61 2 9250 7752 to discuss seating requirements and sales for all our events and performances.

At the time of ticket purchase, cardholders may either phone or email their valid Companion Card number and expiry date to be kept on file for future ticket purchases. Alternatively, the card may be presented in person at the Box Office. Cardholders will be issued with a complimentary ticket for their essential support companion.

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