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COVID-19 health update as of 16 April 2022:
Advice for patrons and visitors attending the Opera House
The health, safety and wellbeing of everyone at the Opera House is always our top priority. There are a number of COVID safe measures in place on site to help keep our community safe:
- Face masks are strongly recommended for all patrons while inside our theatres and foyers, including during the performance. Please bring your own mask;
- Well maintained and effective air conditioning systems that maximise ventilation with fresh air;
- Regular cleaning of high-traffic and high-touch areas with hospital-grade disinfectant;
- Hand sanitiser stations with Dettol Aloe Vera Gel are available in paths of travel, frequently accessed areas and near bathroom facilities; and
- COVID-19 safety training for all operational, frontline and contract staff.
Please check this page prior to attending the Opera House for the most up-to-date information.
Visiting the Opera House during Vivid Sydney 2022?
Prepare for your visit to the Opera House during Vivid Sydney by reading the latest information.
Let’s stay safe together
When you visit to the Opera House, you will notice some important changes that have been implemented to keep the community safe. Please follow our conditions of entry at all times:
温馨提示...
当你感到身体不适，参观歌剧院将会为您和他们带来健康上的风险，请勿在检疫或隔离令期间参加。若您有COVID-19的症状，为了保障社区的健康与安全，我们有可能会拒绝您的进入或协助你离开。请考虑个人的安全因素，并考虑您是否适合访问歌剧院。与此同时，当您访问悉尼歌剧院时，请确认您可以自愿承担COVID-19带来的风险。
一起安全出行
随身携带并戴上口罩
我们强烈建议来观看演出或导览的12岁及以上观众，在场馆内及演出剧场内全程佩戴口罩（除非有医疗豁免）。
若感到不适，请勿出行
若出现下列情况，请勿访问歌剧院：您出现新南威尔士州卫生局确定的任何 COVID-19 症状；您在过去 14 天内检测出 COVID-19 呈阳性或正在等待 COVID-19 检测结果； 您需要自我隔离； 您在预定参观歌剧院的前 14 天内与确诊的 COVID-19 病例有过接触； 或者您在预定访问日期前的最后 14 天内从海外返回或访问了“COVID-19 确诊病例位置” （被新南威尔士州政府确定）。
保持社交距离
当您在歌剧院游览，请保持一定的物理接触距离（尽量保持1.5米），请根据出入口的社交距离标识排队并进行随身物品检查与安全检查。
保持良好的卫生习惯
请保持卫生。经常性使用肥皂或酒精类免洗洗手液清洁双手；当咳嗽或打喷嚏时，用纸巾捂住口鼻，并妥善处理用过的纸巾。我们将在所有洗手间提供Dettol洗手液。
使用无接触支付
我们非常建议使用无接触支付方式，因此请您使用个人银行卡/信用卡进行现场产品购买。若您来访我们的餐厅，您可以在餐桌上进行点餐，我们建议您保持规定的社交距离。
Practise good hygiene, by washing your hands regularly with soap, using hand sanitiser, covering sneezes and coughs, and disposing of tissues promptly. Dettol hand washing tips are on display in all our bathrooms.
Pay with card. Contactless payment methods are strongly encouraged, so please bring a credit or debit card for onsite purchases. Our restaurants have order-at-table options and we encourage you to remain seated to help with physical distancing.
Dettol is a Sydney Opera House Global Goals Partner.
And remember...
Visiting the Opera House when you are unwell puts yourself and others at risk. Attending while under quarantine or isolation orders is prohibited, and if you appear to have COVID-19 symptoms we may need to deny you entry or ask you to leave to minimise the risk to others. Please also consider your own safety and wellbeing and whether attending is the right thing for you. By visiting the Opera House at this time, you voluntarily assume the risks posed by COVID-19.
Seeing a show?
We’re excited to welcome audiences back to our theatres to reconnect with the magic of live performance.
We’ve made a number of changes to help keep you safe:
- Face masks are strongly recommended for all patrons while inside our theatres and foyers, including during the performance. Please bring your own mask;
- We encourage you to purchase your tickets in advance online or via the phone, and you’ll now only receive eTickets when buying online;
- Standard bag check facilities remain available, but we encourage you to leave larger items at home;
- If you are unable to comply with these terms of entry, please contact our Box Office team on (02) 9250 7777.
Taking a tour?
If you’re visiting the Opera House to take a tour, please make yourself familiar with these changes:
- Face masks are strongly recommended for all patrons while inside our theatres and foyers, including during the performance. Please bring your own mask;
- We encourage you to purchase your tour in advance online or via the phone where you’ll receive an e-ticket. Please bring this with you and present it to the tour guide on arrival;
- To help maintain physical distancing, tour group sizes will be smaller;
- As you move around the Opera House, practice physical distancing (1.5 metres whenever possible) and follow the guidance provided by our staff and signage.
Lots to take in?
- Don’t worry, we’ll share all of this information with you again in an email closer to the date of your event or tour.
- If you are unwell and can no longer attend your event, the Opera House has put in place a number of flexible ticketing options as part of our revised Terms & Conditions, which you can read more about here.
Remaining Accessible
The Opera House belongs to everyone and our goal is to provide barrier-free access to all. Please find more information here.
Our lifts are still operational and our signage stipulates that less-mobile visitors are given priority use. If you need any help when on site, please speak to a member of the Welcome Team who will be happy to assist you.
你们是否通过政府注册的COVID安全企业？
是的。悉尼歌剧院已注册为新南威尔士政府的COVID安全企业。
现场有哪些安全以及卫生措施？
保护现场每个人健康与安全，始终是我们首要考虑的因素，我们一直严格遵守新南威尔士州健康局的健康指引，此页面上提供了我们的COVID健康和安全信息，请及时阅读。
是否必须要求戴上口罩？
是的，12岁及以上的观众在歌剧院内部与前厅观看演出与参加导览时必须全程佩戴口罩（除非获得医疗豁免）。我们强烈建议11岁及以下儿童也全程佩戴口罩。
你将如何管理获得的联系人跟踪信息？
当进行活动预订以及抵达歌剧院后，根据我们的顾客隐私声明，你需要提供有效的个人联系信息。同时，作为购票者，你有责任记录个人的联系方式。个人的联系信息仅用于有需要联系的情况，并将会登记当天之后的28日后删除。
若我在访问歌剧院时感到不适，我应该怎样做？
如果您在歌剧院感到不适，请通知最近的工作人员并离开会场。根据您的疾病性质，歌剧院护士可能会为您提供帮助。
Are there restrictions on the number of people allowed in each theatre?
Performances are being sold to 100% capacity in line with the NSW Public Health Order. This includes all shows in the Concert Hall, Joan Sutherland Theatre, Studio, Playhouse, Drama Theatre and Utzon Room. Please note that you will be seated directly alongside other ticketholders. Performances and workshops in the Centre for Creativity will adhere to a maximum capacity of 1 person per two square metres.
洗手间以及其他公共空间是否会定期清洁？
我们加强了现场卫生和健康措施，例如我们将定期对公共地方（例如洗手间）进行深度清洁。
对于演出场馆内人数是否有规定？
- 目前场地容量已限制至75%。从12月1日起，根据新南威尔士政府的重新营业计划，部分演出将会售至场地100%容量。请注意，您可能会坐在别的观众旁边。
Do I need to be vaccinated to visit the Sydney Opera House?
The Sydney Opera House no longer requires patrons to show that they are fully vaccinated against COVID-19.
前往悉尼歌剧院的最佳交通方式是什么？
目前我们的地下停车场Wilson car park已正常开放，我们鼓励客人来访考虑预付停车的服务。如果你在网站提前预订，Wilson Parking目前提供 $10 的折扣价停车，详情请浏览他们的官方网站。
悉尼歌剧院会进行行李安全检查吗？
根据我们的场地安全检查流程，悉尼歌剧院的安保人员将在你进入大楼前在塔楼下或西区门厅休息室内进行行李检查，工作人员在搬运行李时应穿戴适当的个人防护设备（PPE），例如手套。我们建议你尽可能轻装来访，不要携带大于A4尺寸的手袋、背包以及雨伞，这些物品将无法进入我们的场地内部。
我可以在演出前到票务处领取门票吗？
我们强烈建议你在家中打印，或打开移动设备上出示电子门票。我们将在入口处使用非接触式扫描来检查门票。我们的票务处将正常开放提供服务，但请尽可能减少联系。
还有其他交通方式可以到达歌剧院吗？
在可行的情况下，根据政府的建议，我们鼓励顾客使用私人交通工具，以减少公众交通工具的拥挤。若你需要使用公共交通工具，请遵循新南威尔士州政府交通局的旅行建议，包括避免在高峰时期出行，减低交通拥堵情况并戴上口罩。
可以进行物品寄存吗？
可以，物品存放处是正常开放的但我们建议你轻装参观，尽可能将大件的个人物品留在家中。我们的物品存储的工作人员将使用一次性纸质标记你的行李并戴上手套进行处理。顾客也可以在物品存放处使用免洗消毒洗手液。
我可以使用现金支付？
强烈建议使用无接触式支付方式（无现金支付方式）。请携带银行卡或信用卡进行产品购买。
Can I smoke at the Opera House?
- The health, safety and wellbeing of everyone at the Sydney Opera House is our top priority. In line with this commitment, the Opera House will become a smoke-free site from Saturday 1 January 2022.
- By becoming a smoke-free site, the Opera House seeks to reduce exposure to harmful second-hand smoke, as well as minimise the impact of smoking on the environment, including litter and pollution of the surrounding marine environment.
更多疑问 - 餐饮
我可否在演出现场购买食物和饮料？
是的，我们的休息室将在 Joan Sutherland剧院演出前90分钟开放，并在Western Foyer场地的演出前两小时开放。您可从我们的剧院酒吧购买茶点，并可坐在特定的门厅空间时食用，以保持个人的社交距离。请注意，除非另有说明，否则剧院酒吧将不在中场休息期间营业。场馆内提供饮用水。请携带你的银行卡或信用卡进行现场购买，并使用无接触式支付。
我想咨询的问题不在此页面中。
关于票务疑问，请发送电子邮件至: bookings@sydneyoperahouse.com
关于入内参观讲解，请发送电子邮件至: tourism@sydneyoperahouse.com
更多意见反馈，请浏览: https://www.sydneyoperahouse.com/general/feedback-form.html