Skip Links
Close Search

Welcoming you back safely with flexible ticket exchange options

If you can no longer attend due to COVID-19

While we’re excited to have you back, attending our venues when unwell places others and yourself at risk. For the safety and wellbeing of everyone, you must not visit the Opera House if you:

  • feel unwell or if you are displaying any of the COVID-19 symptoms as identified by NSW Health (such as fever, cough, sore throat, shortness of breath, loss of smell or loss of taste);
  • have tested positive for COVID-19 in the last 14 days or are awaiting the results of a COVID-19 test;
  • are required to self-isolate;
  • have been in contact with a confirmed case of COVID-19 in the 14 days before your intended date of visit; or
  • have returned from overseas and/or have visited a “positive COVID-19 case location” as outlined by the NSW Government in the last 14 days before your intended date of visit.

If you are no longer able to attend, please contact our Box Office no later than two hours before the event begins on 02 9250 7777 or bookings@sydneyoperahouse.com. Options for you may include:

  • Exchanging your tickets for a different future performance of the same production or tour, subject to availability. If you exchange for a lower value ticket, we will refund you the difference in the ticket price. If you exchange for a higher value ticket, we will charge you the difference in the ticket price, subject to availability.
  • Exchanging your tickets for a different production by the same Presenter that is currently on sale at the Sydney Opera House, subject to availability. If you exchange for a lower value ticket, we will refund you the difference in the ticket price. If you exchange for a higher value ticket, we will charge you the difference in the ticket price.
  • If a ticket exchange is not available, we may issue a credit note for the value of your ticket to be used towards the purchase of tickets to a future event staged by the same Presenter at the Opera House.
  • Alternatively, where there may not be future performances by the Presenter of your original tickets, we may be able to issue you with a Sydney Opera House gift voucher for the full value of your ticket with a validity period of three years from the date of issue, which may be used for future productions at our site.

And remember…

Unless required by law, refunds will be considered at our discretion on a case-by-case basis. We may require reasons and/or evidence supporting your request for a refund, and we appreciate your understanding.

Want to read the fine print?

Please refer to our updated General Terms and Conditions for Tickets and Attendance at Events for detailed information about our ticketing policies. 

Frequently asked questions

You may also like...

Eat & drink
Sydney’s finest foods, drinks plus the best views in town. Our restaurants and bars range from Sydney’s finest to the most scenic places to relax.
Events
With over 40 shows and experiences a week across Opera, Music, Theatre, Dance, Comedy, Talks and Tours, there is something on for everyone. Get tickets now.
Tours and Experiences
Tours Thursday to Monday
Venture under the sails and into the heart of Australia’s greatest building on a Sydney Opera House Tour.