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Stream

About

Sign up for a free account and enjoy world-class performing arts anywhere

Stream is Sydney Opera House’s online streaming platform showcasing world-class performing and digital arts, highlights from the Opera House’s incredible multi-genre archive, livestreams of new performances, presentations by local and international performing arts companies, plus original content created exclusively for the platform. 

Sign-up for free and enjoy:

  • New releases every month - enjoy access to free and premium full length performances of contemporary and classical music, talks, dance, drama, kids, digital art and more. 
  • A wide selection of free and premium content 
  • Exclusive behind-the-scenes content 
  • Access to ticketed livestreamed performances

Join our global audience of performing arts enthusiasts and experience a new performance environment on your mobile, desktop or tablet, from wherever you are in the world.

Trailer tile for Stream, which features the Sydney Opera House logo in centre-frame in front of a figure's silhouette in pink light
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Frequently Asked Questions – About Stream

What is Stream?

Stream is Sydney Opera House’s online streaming platform showcasing world-class performing and digital arts, highlights from the Opera House’s incredible multi-genre archive, livestreams of new performances, presentations by local and international performing arts companies, plus original content created exclusively for the platform. 

How can I watch Stream?

Watch Stream through your computer or phone using one of the many supported browsers.

How do I hear about new monthly releases?

Watch Stream through your computer or phone using one of the many supported browsers.

How much does Stream cost?

It's free to sign up to Stream, which gains you access to a wide range of on-demand video content. A large proportion of Stream's content is free to view with the exception of premium rentals which are available to rent. Prices for rentals vary depending on the content.

What countries is Stream available in?

Stream is available to watch worldwide, however some releases are exclusively available to Australian and New Zealand audiences. 

I have a Sydney Opera House account. Do I still need to sign-up?

Stream is managed by our platform partner Vimeo, so you will need to create a seperate account on the streaming platform.

Can schools use Stream in the classroom?

Yes - teachers and educators can create an account and stream to a TV (using Cchromecast, Smartboard etc).  Each account only works for in-classroom streaming from one device.  The minimum age to sign-up for an account is 15 years old.

How do you use my data?

You can review the privacy policy for Stream here.

Frequently Asked Questions – Technology & Sign-up

How do I sign-up?

Follow the below easy steps to sign-up for free to Stream

  1. Visit stream.sydneyoperahouse.com 
  2. In the top right hand corner, select ‘Create Account’

  3. Input your details in the form and tick the box if you’d like to be first in-the-know when new Stream releases are announced. 

  4. Begin watching the best from the Sydney Opera House stages and beyond! 

If you have any problems, please visit the Vimeo Help Centre.

What devices can I watch Stream on?

You can watch Stream on any internet-connected device via a web browser, simply visit stream.sydneyoperahouse.com, create a free account and start streaming. 

How do I watch via Chromecast on my desktop?

If you have a Chromecast device, you can use that in conjunction with the Google Chrome desktop browser to watch content on your TV.

Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise. Only external Chromecast devices are officially supported. While there is no comprehensive list of supported and unsupported models, if you provide the model number to our Support team, we are happy to check for you.

It is not possible to Chromecast via a mobile web browser (including Chrome) on iOS.

From your desktop Chrome browser

There are two ways to Chromecast a video to your TV screen: cast the entire browser window or cast from the video player. Note that both methods require your computer and your Chromecast device to be connected to the same local network. 

Cast the browser tab

By casting your browser tab, you would also be able to control the player via the browser just as you would if you were watching on your computer. When selecting this method, only the selected tab will cast; while you can navigate to other tabs on your computer, these will not be cast to the TV. 

Additionally, if you navigate away from the player within the selected tab (i.e. load a different website), the video will no longer cast to your TV.

  1. On the video page, open the Chrome menu in the upper right corner of the window (or open the View menu at the top) and select Cast.

  2. Select your Chromecast source and your Chromecast destination. Chromecast will then be connected and the video will display on your TV screen.

  3. To pause, fast-forward, or rewind, use the player controls within the browser tab.

  4. To disconnect from Chromecast, click the blue Stop icon next to your casting destination in the menu.

Cast the player

When casting via this method, you can navigate away from the tab with the video playing and the video will continue to play on the TV screen. However, doing so would disconnect the player controls from the video on the screen and you would lose the ability to pause or scrub via the player options on the screen. To regain these controls, you would need to reset the Chromecast connection (i.e. stop casting and start again).

On the video page, hover the cursor over the player so that the player controls appear. If you see the Chromecast icon in the bottom right corner, you can cast the player via this method.

  1. Click the Chromecast button on the player to open the Cast tab. Select your Chromecast source and your Chromecast destination. Chromecast will then be connected and the video will start playing on your TV.

  2. To pause, fast forward, or rewind the video, use the player controls on your desktop screen.

  3. To disconnect from Chromecast, click the Chromecast icon within the player, then select the blue Stop icon next to the casting destination.

Control captions when casting

Captions, if available, can be controlled directly within the player in the desktop browser when you are casting. They cannot be controlled on the TV screen.

  I’m having trouble signing in to watch

If you’re having trouble with your password, consider the following possibilities:

  • Did you sign up with a typo in your email address, or an address different than the one you’re using to sign in? Try to find the confirmation email from when you signed up to verify the address you should be using.

  • Punctuation makes a difference. If you signed up with email.email@gmail.com, but are trying to sign in with emailemail@gmail.com, our system will not consider those the same addresses.

  • The end of your email address matters. For example, @gmail.com and @googlemail.com may be the same to Google, but our system will see them as different email addresses. 

With those possibilities in mind, here are the ways to log in on the web. If you don’t have a password, or your password isn’t working, here is how to set/reset it:

  1. Click Sign in in the top right corner of the page and enter your email address.
  2. Click Next.

  3. Underneath the password field, select Reset your password.

  4. Enter your email address on that page and select Reset Password.

  5. If you are an active customer, you will be emailed a link to set a new password. Check your email inbox for that link.

Note: If you do not receive an email to reset your password, it's likely that you are using an incorrect email address. Please try any other addresses you own. Check all of your email inboxes for a 'Start watching' email from VHX (search for 'Start watching VHX ').

If a password is not required:

  1. Click Sign in in the top right corner of the page.
  2. Enter your email address. If you are an active customer, you will be immediately emailed a link that will sign you in, once clicked. Open your email inbox and click the sign-in link.

  3. You will then be signed in to watch your video content. 

Note: If you do not receive an email to sign-in, it's likely that you are using an incorrect email address. Please try any other addresses you may have signed up with. Check all of your email inboxes for a 'Start watching' email from VHX (search for 'Start watching VHX '). Be sure to search your spam folder.

What are the supported browsers?

For optimal viewing, we recommend using one of the supported browsers listed here.

Make sure you're on a fast, reliable internet connection. When a video plays in lower than expected quality, it’s likely because your Internet speed (bandwidth) or computer processing speed cannot support higher quality playback.

  • If you can, try switching to a different internet or data connection.

  • Manually switch the quality of the video playback to a lower quality.

  • Try browsing in an Incognito or private browsing window. This will disable your extensions and clear your cache and cookies, which often improves performance.

  • If you have any internet filtering devices for your home (such as Disney Circle or Net Nanny), please turn these off as they can interfere with video playback or connectivity. Once done, close and reopen your browser and try visiting our website again.

  • If you have any other devices to try, sometimes that makes a difference.

Chromecast

  • Make sure your device and Chromecast are on the same Wi-Fi network.

  • Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.

  • Unplug Chromecast and plug back in.

  • Restart your wireless router or modem.

  • Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise.

How long can I rent a video for?

Each Stream rental gives you access for a finite amount of time. This is indicated in the rental description where you watch the video.

Can I download content to watch offline?

To note: 

  1. Videos within a free subscription or rental are not downloadable via the computer. 
  2. Not all videos available for purchase will be available to download. If you do not see a download video button via desktop, they are likely disabled.

When viewing via a desktop browser, the download options are available below the player on the video's page.

  1. When on the Browse or Product page, click into the video you want to download.
  2. Scroll down on the video page.

  3. Click the Video Downloads dropdown below the player.

  4. Select the video resolution you wish to download from the dropdown.

  5. It will save to your computer and you can watch from there or transfer it to other external devices.

Frequently Asked Questions – Livestreams & Premieres

How do I watch a livestream/premiere?

  1. Purchase a livestream/premiere ticket on Stream by selecting ‘Pre-order now’.
  2. We recommend you sign in to Stream at least 15 minutes prior to the start of the livestream/premiere to ensure you log in smoothly and aren’t experiencing any issues. 
  3. Once you’ve signed in, navigate to the Stream event web page where you purchased the ticket, by searching the event title in the search function. You will also receive an email notification ahead of the livestream/premiere commencing, with a direct link to this same web page where you’ll watch.

    Note - Depending on the livestream/premiere, you may find two livestream options in your purchase. An accessible livestream/premiere option may appear, which includes both closed captions and Auslan interpretation. 
  4. The livestream/premiere will begin playing automatically or shortly after the designated start time on the Stream event web page. 
  5. You will have a chance to re-watch the livestream/premiere for an indicated length of time, which will be made available on your Stream account following the event. Note, the archive recording will be available approximately 90 minutes after the conclusion of the livestream.

Once I have watched a livestream/premiere, can I watch it later?

A recording of the livestream/premiere will be available to watch on your account for an indicated length of time following the event. This may be 30 days or 3 days, depending on the event. Note, the archive recording will be available approximately 90 minutes after the conclusion of the livestream.

What happens if there is a technical issue with the livestream/premiere?

The quality of your live playback experience is largely dependent on the download speed you have from your ISP (Internet Service Provider) or mobile provider. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, other devices/users utilising your connection, and the strength of the signal provided by your ISP.

Visit the Help section of our streaming platform at https://stream.sydneyoperahouse.com/help to troubleshoot your issue. 

You may also wish to verify that you are using a supported web browser - you can find a list of supported browsers here.

If you continue to have issues with the livestream during the duration of the event, note you will be able to watch a recording of the livestream via your account for 30 days following the festival.  

If your issue persists, please contact Support at https://stream.sydneyoperahouse.com/contact/support.   

Note, support is managed by our streaming platform partner Vimeo.

What if I miss the livestream/premiere?

If you arrive late to the livestream/premiere, you will be able to move the playbar back to the beginning of the video to watch a delayed stream. 

If you miss the livestream/premiere altogether, a recording of the event will be available to watch on your account for an indicated length of time following the event. Note, this archive recording will become available approximately 90 minutes after the conclusion of the livestream/premiere.

Can I share my livestream/premiere account with a friend?

You can only watch livestreams/premieres on one device at any one time.

Can I gift a livestream/premiere or rental?

You can gift livestream/premiere events and rentals. Simply tick the box in the purchase path to indicate the purchase is a gift. Then input gift details. The link will be sent to the gift recipient without the price. 

When am I charged after booking a livestream or time-sensitive screening?

Once you purchase a livestream/premiere, a hold fee is withdrawn from your account. On the day of the event, the full amount is withdrawn from your account.

If you have further questions or can’t resolve an issue, please contact Support at https://stream.sydneyoperahouse.com/contact/support.

Note, support is managed by our streaming platform partner Vimeo.

Last updated 9.11.2021

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