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Mobility

Sydney Opera House services for people with physical disabilities

Sydney Opera House's public lift is located on the Harbour Bridge side of the building. The lift connects three levels, providing improved undercover access for all patrons as well as enhancing paths of travel for patrons using a wheelchair or pram or those with limited mobility.

Patrons can enter the lift via the corridor next to the existing escalators on the Lower Ground Level and also in the Western Foyer, via the corridor on the Ground Level (at the top of the existing escalators).

Escalators connect the Upper Level to the Joan Sutherland Theatre and Concert Hall Southern Foyers.

For wheelchair access to the Joan Sutherland Theatre or Concert Hall please see Front of House staff in the Box Office Foyer (Level 1) who will provide lift access up to these venues.

Read more about accessible drop off and shuttle services.

Read more about accessible parking.

For more information feel free to contact the Sydney Opera House Information desk via email or call +61 2 9250 7777. Patrons who are deaf or who have a hearing impairment can call (at no cost) through the National Relay Service:

  • TTY users phone 13 36 77 then ask for 9250 7777

  • Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 9250 7777

  • Internet relay users connect to the National Relay Service (NRS) and then ask 

Accessible Seating

There are a number of wheelchair and companion seating locations in all theatres. To request accessible seating call Box Office on 61 2 9250 7777 or email your request to bookings@sydneyoperahouse.com.

Ticketing Policy

Our ticketing policy allows customers requiring wheelchair accessible seating to purchase a wheelchair accessible seat for themselves and a seat for their companion at the lowest concession ticket price available at the time of purchase for the selected performance. Where no concessions are available, the wheelchair seat and one companion seat will be sold at the lowest price available for that event at the time of purchase. Additional companions can purchase tickets on the standard pricing basis.

Companion Card

The Companion Card is accepted for most performances at the Sydney Opera House. Patrons holding a NSW Companion Card can call our priority line on +61 2 9250 7752 to discuss seating requirements and sales for all our events and performances.

At the time of ticket purchase, cardholders may either phone or email their valid Companion Card number and expiry date to be kept on file for future ticket purchases. Alternatively, the card may be presented in person at the Box Office. Cardholders will be issued with a complimentary ticket for their essential support companion.

Courtesy Wheelchairs

A limited number of courtesy wheelchairs (standard manual wheelchairs) are available for loan one hour before performances for patrons attending events in the Concert Hall and Joan Sutherland Theatre. They are available by the entrance of the Western Foyers (at the top of the escalators). Front of House staff are happy to arrange for patrons to borrow these wheelchairs but are unable to leave their posts to assist patrons moving around the House. It is therefore strongly recommended that patrons who do not normally use a wheelchair bring a friend or companion along to assist them in manoeuvring the wheelchair around the House. Front of House Staff are not able to assist patrons in transferring to seats or to provide personal attendant services.

Accessible toilets 

Lower Ground Level – there are two facilities one located near the Opera Kitchen and one at the bottom of the escalators leading down from East Circular Quay.

Western Theatre Foyer - there are two facilities one located adjacent to the Playhouse.  and one between The Studio and the Drama Theatre, open all day till theatres close. 

Level 1 - there are two on Box Office Level.

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