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Last updated: 13 November 2020

We’re delighted to welcome you back to the Sydney Opera House, with Opera Bar and Opera Kitchen now open. 

Following the welcomed news that theatres can move to 50% capacity, we’re excited to announce that we’ll be reopening a number of venues from Thursday 29 October with an unmissable program of live performances, events, dining experiences and tours. You can view the full program here and we encourage you to sign up to our newsletter for the latest news.

Thanks for your ongoing support and understanding, and we look forward to seeing you at the Opera House very soon.

A COVID safe venue

The Opera House and its food and beverage venues are registered as COVID Safe businesses with the NSW Government. To ensure a safe and comfortable environment for everyone, we’ve made some changes to the way we operate. This includes the introduction of a number of new measures:

  • Reduced venue capacities (50%) and spaced seating plans  (a minimum of one empty seat or aisle between groups).
  • Regular cleaning of high-traffic and high-touch areas with hospital-grade disinfectant.
  • Hand sanitiser stations in all paths of travel, frequently accessed areas and near bathroom facilities.
  • COVID-19 safety training for all operational, frontline and contract staff, as well as on-site COVID-19 Safe Hygiene Marshals. 

We are closely following all NSW Government health guidelines and will continue to update our procedures as necessary. 

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Our safety measures

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Audio described safety measures

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Let's stay safe together

When to stay home. For the safety and wellbeing of everyone, you must not visit the Opera House if: you feel unwell or if you are displaying any of the COVID-19 symptoms as identified by NSW Health; you have tested positive for COVID-19 in the last 14 days or are awaiting the results of a COVID-19 test; you are required to self-isolate; you have been in contact with a confirmed case of COVID-19 in the last 14 days before your intended date of visit to the Opera House; or you have returned from overseas or have visited a “positive COVID-19 case location” (as outlined by the NSW Government) in the last 14 days before your intended date of visit. 

Bring and wear a mask. We strongly recommend that patrons over the age of 12 wear a face mask while attending a performance inside one of our venues. While not required across the wider precinct, facemasks are strongly recommended when 1.5 metre physical distancing cannot be maintained. We encourage all patrons to bring their own face masks. Please be aware that some members of the community may have issues with wearing masks due to health conditions. We ask that you be respectful to others as reasons for not wearing a mask are not always obvious.

Get together, but keep apart. As you move around the Opera House, practise physical distancing (1.5 meters whenever possible) and follow the guidance provided by our staff and signage. Within venues, please adhere to our spaced seating plans and always take your allocated seat. If you’re dining at one of our restaurants, you can have a maximum of 10 guests per booking and table.

Follow the signs, and sign-ins. Follow the separate entry and exit points, screening and bag-check procedures, and physically distance in all queues. If you’re dining at our restaurants or attending a tour, you will need to sign-in on arrival with a QR code or in writing. We also recommend downloading the COVIDSafe app, as per government advice.

Keep clean. Practise good hygiene by washing your hands regularly with soap, using hand sanitiser, covering sneezes and coughs and disposing of tissues promptly.

Pay with card. Contactless payment methods are strongly encouraged, so please bring a credit or debit card for onsite purchases. If you’re visiting one of our restaurants, you can use order-at-table options and we encourage you to remain seated to help with physical distancing.

And remember...

Visiting the Opera House when you are unwell puts yourself and others at risk. Attending while under quarantine or isolation orders is prohibited, and if you appear to have COVID-19 symptoms we may need to deny you entry or ask you to leave to minimise the risk to others. Please also consider your own safety and wellbeing and whether attending is the right thing for you. By visiting the Opera House at this time, you voluntarily assume the risks posed by COVID-19.

Seeing a show?

We’ve made a number of changes to our booking process and seating plans to help keep you safe:

  • We encourage you to purchase your tickets in advance online or via the phone, and you’ll now only receive eTickets when buying online.
  • To help maintain physical distancing, venues will be sold at a reduced capacity of 50% (up to 1,000 guests). Current NSW Government advice does not require physical distancing of 1.5m occur inside our seated venues, instead within Opera House venues seating patterns will apply. This ensures a minimum of one empty seat between bookings, however please note that some guests may be partially or directly seated in front or behind you in rows.
  • Standard tickets will mostly be sold in multiples of two with limited allocations of single tickets and odd numbered groupings of tickets also available. Tickets to family shows will be available to purchase in family groups within allocated seating areas. You may be required to make minimum ticket purchases at an event to ensure required spacing and to support physical distancing (for example, single seats may not be available and a minimum purchase of two seats may be required). For certain events, all tickets may be sold as single seats, with every second seat remaining off sale for distancing purposes.
  • Venue foyers and doors will open earlier than normal, and some shows will no longer have intervals.
  • Standard bag check facilities remain available, but we encourage you to leave larger items at home.
  • Refreshments will be available for purchase from our theatre bars, and should be consumed while seated in designated foyers spaces. For select shows, drinks purchased at our theatre bars can also be taken into venues. Please check specific event information closer to the performance date.
  • If you’ve booked tickets for other people, you need to be responsible for maintaining contact details for all of your guests for the purpose of contract tracing if required.

Taking a tour?

If you’re visiting the Opera House to take a tour, please make yourself familiar with these few changes:

  • We encourage you to purchase your tour in advance online or via the phone where you’ll receive an eTicket. Please bring this with you and present it at the Welcome Centre on arrival.
  • To help maintain physical distancing, tours will not exceed 15 guests per tour, or 10 guests on backstage tours.
  • If you’ve booked a tour for other people, you are responsible for maintaining the contact details for all of your guests for the purpose of contact tracing, if required.
  • All tour guests will be required to provide their contact details on arrival, signing in via a QR code or in writing.

Lots to take in?

Don’t worry, we’ll share all of this information with you again in an email closer to the date of your event or tour.

If you are unwell and can no longer attend your event or tour, the Opera House has put in place a number of flexible ticketing options as part of our revised Terms & Conditions, which you can read more about here.

Remaining Accessible

The Opera House belongs to everyone and our goal is to provide barrier-free access to all. Please find more information here.

Our lifts are still operational and our signage stipulates that less-mobile visitors are given priority use. If you need any help when on site, please speak to a member of the Welcome Team who will be happy to assist you.

Frequently Asked Questions - COVID Safety

Frequently Asked Questions - Attending the Venue

Frequently Asked Questions - Food & Beverage