Plan your visit
COVID-19 safety information
The health and wellbeing of everyone attending the Opera House is our top priority. We’re committed to making your experience safe, comfortable and enjoyable, with a number of measures in place including regular cleaning of high-touch areas, air conditioning systems that maximise ventilation, and hand sanitiser stations positioned in all paths of travel. We encourage you to wear a mask in indoor settings or when physical distancing can’t be maintained, and please stay home if you feel unwell. If you need to discuss your ticketing or booking options, contact our Box Office team on 02 9250 7777.
Transport
By bike, bus, card, ferry or train. Learn more about how to visit us.
Accessibility
Our goal is to provide barrier-free access, making the site, building and experiences offered accessible to everyone.
Venue security
The safety and security of patrons, visitors and staff is our highest priority.
What is the best way to get to the Opera House?
The Wilson car park is open and operating and we encourage patrons and visitors to consider prepay parking options. Please see their website for details.
Will there be bag checks by Opera House security?
In line with our venue security procedures, Opera House security will be scanning and checking bags under the Monumental Stairs or within the Western Foyers, prior to entering the building. Bags will be scanned by an x-ray machine, and staff will wear appropriate personal protective equipment (PPE) when handling your belongings, such as gloves. Please travel lightly and do not bring items that require cloaking e.g. handbags bigger than A4-size, backpacks and umbrellas, which are not permitted inside our venues.
Can I collect my tickets from the Box Office before a show?
It strongly encouraged that you print your tickets at home, or have them accessible on your mobile device. We will be using contactless scanning to check tickets at the entrance to the venue. The box office will be open for customer support, however minimising contact where possible is requested.
What about public transport?
COVID-related staff shortages have impacted most public transport services.
Where practical, and in line with government advice, we encourage patrons to plan ahead, and to consider all travel options, including travelling off peak, walking, cycling and driving if possible to minimise crowding on public transport. When using public transport, please follow the travel advice from Transport NSW and wear a mask including when travelling via taxi and rideshare services.
Will cloaking be available?
Yes, cloaking will remain available but it is strongly encouraged that you travel lightly and leave large, bulky items at home. Cloakroom attendants will use disposable paper tickets and wear gloves to handle items. Hand sanitiser will be available for patrons to use at all cloaking points.
Can I bring cash?
Cashless payment methods are strongly encouraged. Please bring a credit or debit card for any onsite purchases.
Can I smoke at the Opera House?
- The health, safety and wellbeing of everyone at the Sydney Opera House is our top priority. In line with this commitment, the Opera House will become a smoke-free site from Saturday 1 January 2022.
- By becoming a smoke-free site, the Opera House seeks to reduce exposure to harmful second-hand smoke, as well as minimise the impact of smoking on the environment, including litter and pollution of the surrounding marine environment.
Can I purchase food and drinks onsite?
Foyers will be open 90 minutes pre-show for Concert Hall and Joan Sutherland Theatre performances, and two hours pre-show for Western Foyer venue performances. Refreshments will be available for purchase from our theatre bars.
The venue doors will be open 45 minutes pre-show for Joan Sutherland Theatre performances, and 30 minutes pre-show for Western Foyer venue performances.
Please bring a credit or debit card for any on site purchases to enable contactless payment. You’re welcome to bring your own water bottle but no other food and drinks are permitted inside our venues unless otherwise specified. Opera Bar, House Canteen and Portside are also available for you to enjoy.
My question hasn’t been answered
For ticketing enquiries, email: bookings@sydneyoperahouse.com
For tour reservation enquiries, email: tourism@sydneyoperahouse.com
To provide feedback, visit: https://www.sydneyoperahouse.com/general/feedback-form.html