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COVID-19 health update as of 15 December 2021: advice for patrons and visitors attending the Opera House

The health, safety and wellbeing of everyone at the Opera House is always our top priority. There are a number of COVID safe measures in place on site to help keep our community safe:

  • From 15 December until at least 31 January 2022, the Opera House will continue to require that all workers onsite, and visitors aged 16 years and over entering the Opera House building, are fully vaccinated against COVID-19 (unless medically exempt). Under 16s not fully vaccinated must be accompanied by a fully vaccinated adult. This includes visitors and patrons attending a performance or event, taking a tour, or visiting the box office, retail store, bar or restaurant operated within the building (Bennelong and Portside). These requirements will not apply to visitors attending outdoor events or venues on the Lower Concourse, including Opera Bar, Opera Kitchen and the Welcome Centre;
  • QR code check-in – all patrons and their guests must continue to check-in upon entry with the Service NSW QR code and provide proof of vaccination; 
  • Face masks continue to be required for patrons aged 12 years and over while inside our foyers and theatres, unless lawfully exempt. We highly recommend children aged 11 years and younger wear a mask at all times;
  • Well maintained and effective air conditioning systems that maximise ventilation with fresh air;  
  • Regular cleaning of high-traffic and high-touch areas with hospital-grade disinfectant;
  • Hand sanitiser stations with Dettol Aloe Vera Gel are available in paths of travel, frequently accessed areas and near bathroom facilities; and
  • COVID-19 safety training for all operational, frontline and contract staff.

Please check this page prior to attending the Opera House for the most up-to-date information. 

Let’s stay safe together

When you visit to the Opera House, you will notice some important changes that have been implemented to keep the community safe. Please follow our conditions of entry at all times:

Present proof of full vaccination. From 15 December until at least 31 January 2022, the Opera House will continue to require that all visitors aged 16 years and over entering the building are fully vaccinated against COVID-19 (unless medically exempt). Under 16s not fully vaccinated must be accompanied by a fully vaccinated adult. This includes visitors and patrons attending a performance or event, taking a tour, or visiting the box office, retail store, bar or restaurant operated within the building (Bennelong and Portside). These requirements will not apply to visitors attending outdoor events or venues on the Lower Concourse: Opera Bar, Opera Kitchen and the Welcome Centre. Check-in processes will be in place for verifying proof of vaccination upon entry. 

Service NSW check-in. On arrival at the Opera House, you and your guests will be required to sign-in using the Service NSW QR code. If you’re dining at one of our restaurants or attending a tour, you will also need to sign-in via QR code on arrival at those venues. 

Bring and wear a mask. Face masks continue to be required for patrons aged 12 years and over while inside our foyers and theatres, including during the performance (unless medically exempt). We highly recommend children aged 11 years and younger wear a mask at all times. Please bring your own mask.

Please don’t visit if you feel unwell, are displaying any of the COVID-19 symptoms as identified by NSW Health; are required to self-isolate or quarantine. Please check the latest case locations and alerts, and act on NSW Health advice. Our General Terms and Conditions for Tickets and Attendance at Events are available here.

Get together, but keep apart. Practise physical distancing (1.5 metres whenever possible), follow the separate entry and exit points, screening and bag-check procedures, and physically distance in all queues.

Practise good hygiene, by washing your hands regularly with soap, using hand sanitiser, covering sneezes and coughs, and disposing of tissues promptly. Dettol hand washing tips are on display in all our bathrooms.

Pay with card. Contactless payment methods are strongly encouraged, so please bring a credit or debit card for onsite purchases. Our restaurants have order-at-table options and we encourage you to remain seated to help with physical distancing.

Dettol is a Sydney Opera House Global Goals Partner. 

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And remember...

Visiting the Opera House when you are unwell puts yourself and others at risk. Attending while under quarantine or isolation orders is prohibited, and if you appear to have COVID-19 symptoms we may need to deny you entry or ask you to leave to minimise the risk to others. Please also consider your own safety and wellbeing and whether attending is the right thing for you. By visiting the Opera House at this time, you voluntarily assume the risks posed by COVID-19.

Seeing a show?

We’re excited to welcome audiences back to our theatres to reconnect with the magic of live performance. 

We’ve made a number of changes to help keep you safe:

  • From 15 December until at least 31 January 2022, the Opera House will continue to require that all visitors aged 16 years and over entering the building are fully vaccinated against COVID-19 (unless medically exempt). Under 16s not fully vaccinated must be accompanied by a fully vaccinated adult. Check-in processes will be in place for verifying proof of vaccination.
  • QR code check-in – all patrons and their guests must continue to check-in using the Service NSW QR code.  
  • Face masks continue to be required for patrons aged 12 years and over while inside our theatres and foyers, including during the performance (unless medically exempt). We highly recommend children aged 11 years and younger wear a mask at all times.
  • We encourage you to purchase your tickets in advance online or via the phone, and you’ll now only receive eTickets when buying online.
  • Standard bag check facilities remain available, but we encourage you to leave larger items at home.
  • If you are unable to comply with these terms of entry, please contact our Box Office team on (02) 9250 7777. 

Taking a tour?

If you’re visiting the Opera House to take a tour, please make yourself familiar with these changes:

  • From 15 December until at least 31 January 2022, the Opera House will continue to require that all visitors aged 16 years and over entering the building are fully vaccinated against COVID-19 (unless medically exempt). Under 16s not fully vaccinated must be accompanied by a fully vaccinated adult. Check-in processes will be in place for verifying proof of vaccination upon entry.
  • Face masks continue to be required for patrons aged 12 years and over while inside our venues and foyers (unless medically exempt). We highly recommend children aged 11 years and younger wear a mask at all times.
  • QR code check-in – all patrons and their guests must continue to check-in using the Service NSW QR code.  
  • We encourage you to purchase your tour in advance online or via the phone where you’ll receive an e-ticket. Please bring this with you and present it to the tour guide on arrival. 
  • To help maintain physical distancing, tour group sizes will be smaller.
  • As you move around the Opera House, practice physical distancing (1.5 metres whenever possible) and follow the guidance provided by our staff and signage.

Lots to take in?

  • Don’t worry, we’ll share all of this information with you again in an email closer to the date of your event or tour.
  • If you are unwell and can no longer attend your event, the Opera House has put in place a number of flexible ticketing options as part of our revised Terms & Conditions, which you can read more about here.

Remaining Accessible

The Opera House belongs to everyone and our goal is to provide barrier-free access to all. Please find more information here.

Our lifts are still operational and our signage stipulates that less-mobile visitors are given priority use. If you need any help when on site, please speak to a member of the Welcome Team who will be happy to assist you.

Frequently Asked Questions — COVID Safety

Are you a COVID Safe business?

Yes. The Opera House is registered as a COVID Safe business with the NSW Government.

What safety and hygiene measures are in place? 

Nothing is more important to us than the health and safety of everyone on site, and we are closely following NSW Health guidelines and advice. Our COVID-19 health and safety information is available on this page.

Is mask wearing compulsory?

Yes, face masks continue to be required for patrons aged 12 years and over while inside our theatres and foyers, including during the performance (unless medically exempt). We highly recommend children aged 11 years and younger wear a mask at all times.

How will you be managing contact tracing? 

Contact information will be required when making a booking with us and upon arrival at the Opera House, in line with our Customer Privacy Statement. As the ticket purchaser, you are responsible for recording the contact details of your guests. Contact information will only be used for the purposes of contact tracing, if required, and will be deleted at least 28 days after your event.

What should I do if I feel unwell after attending the Opera House? 

If you test positive for COVID-19 after attending the Opera House, please immediately contact your local public health authority and notify us.  For health enquiries, please contact NSW Health on 1800 022 222 or visit www.health.nsw.gov.au.

Are there restrictions on the number of people allowed in each theatre? 

Performances are being sold to 100% capacity in line with the NSW Public Health Order. This includes all shows in the Joan Sutherland Theatre, Studio, Playhouse, Drama Theatre and Utzon Room. Please note that you will be seated directly alongside other ticketholders. Performances and workshops in the Centre for Creativity will adhere to a maximum capacity of 1 person per two square metres.

Will bathrooms and other shared spaces be cleaned regularly?

Shared facilities such as bathrooms will be regularly cleaned in-line with our enhanced on site hygiene and safety measures.

What should I do if I feel unwell while at the Opera House? 

If you fall ill while on site, please alert the nearest staff member and exit the venue. Depending on the nature of your illness, an Opera House nurse may attend to assist you.

Do I need to be vaccinated to attend the Opera House? 

From 15 December until at least 31 January 2022, the Opera House will continue to require that all visitors aged 16 years and over entering the building are fully vaccinated against COVID-19 (unless medically exempt). Under 16s not fully vaccinated must be accompanied by a fully vaccinated adult. This includes visitors and patrons attending a performance or event, taking a tour, or visiting the box office, retail store, bar or restaurant operated within the building (Bennelong and Portside). These requirements will not apply to visitors attending outdoor events or venues on the Lower Concourse: Opera Bar, Opera Kitchen and the Welcome CentreCheck-in processes will be in place for verifying proof of vaccination upon entry.

Frequently Asked Questions — Attending the Venue

What is the best way to get to the Opera House? 

The Wilson car park is open and operating and we encourage patrons and visitors to consider prepay parking options.  Wilson Parking is currently offering a $10 discounted rate if you book ahead, please see their website for details. 

Will there be bag checks by Opera House security?

In line with our venue security procedures, Opera House security will be scanning and checking bags under the Monumental Stairs or within the Western Foyers, prior to entering the building. Bags will be scanned by an x-ray machine, and staff will wear appropriate personal protective equipment (PPE) when handling your belongings, such as gloves. Please travel lightly and do not bring items that require cloaking e.g. handbags bigger than A4-size, backpacks and umbrellas, which are not permitted inside our venues. 

Can I collect my tickets from the Box Office before a show?

It strongly encouraged that you print your tickets at home, or have them accessible on your mobile device. We will be using contactless scanning to check tickets at the entrance to the venue. The box office will be open for customer support, however minimising contact where possible is requested.

What about public transport?

Where practical, and in line with government advice, we encourage patrons to use private transport options to minimise crowding on public transport.  If you need to use public transport, please follow the travel advice from Transport NSW including travelling outside peak times to avoid congestion and wearing a mask.

Will cloaking be available? 

Yes, cloaking will remain available but it is strongly encouraged that you travel lightly and leave large, bulky items at home. Cloakroom attendants will use disposable paper tickets and wear gloves to handle items. Hand sanitiser will be available for patrons to use at all cloaking points. 

Can I bring cash?

Cashless payment methods are strongly encouraged. Please bring a credit or debit card for any onsite purchases. 

Can I smoke at the Opera House?

  • The health, safety and wellbeing of everyone at the Sydney Opera House is our top priority. In line with this commitment, the Opera House will become a smoke-free site from Saturday 1 January 2022.
  • By becoming a smoke-free site, the Opera House seeks to reduce exposure to harmful second-hand smoke, as well as minimise the impact of smoking on the environment, including litter and pollution of the surrounding marine environment. 

Frequently Asked Questions — Food & Beverage

Can I purchase food and drinks onsite?

Foyers will be open 60 minutes pre-show for Joan Sutherland Theatre performances, and two hours pre-show for Western Foyer venue performances. Refreshments will be available for purchase from our theatre bars.

The venue doors will be open 45 minutes pre-show for Joan Sutherland Theatre performances, and 30 minutes pre-show for Western Foyer venue performances.

Please bring a credit or debit card for any on site purchases to enable contactless payment. You’re welcome to bring your own water bottle but no other food and drinks are permitted inside our venues. Opera Bar, Opera Kitchen and Portside are also available for you to enjoy.

My question hasn’t been answered

For ticketing enquiries, email: bookings@sydneyoperahouse.com

For tour reservation enquiries, email: tourism@sydneyoperahouse.com

To provide feedback, visit: https://www.sydneyoperahouse.com/general/feedback-form.html