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COVID-19 health information as of 17 May 2021: advice for patrons and visitors attending the Opera House 

The Sydney Opera House is open and operating in line with public health order requirements. We are continuing to closely monitor NSW Health guidelines and advice. 

Patrons and visitors who have recently attended any of the the NSW COVID-19 case locations, or other interstate case locations listed by NSW Health, must not visit the Opera House as per NSW Health advice.

If you are directly affected by this or concerned about attending, please contact our Box Office team on 02 9250 7777, or our dining venues directly, to discuss your ticketing or booking options. 

The health and safety of everyone on our site is our greatest priority. Face masks are strongly recommended for patrons aged 12 years and over while inside our theatres and foyers, including during the performance. All patrons and visitors must check-in via QR code on arrival.

Welcome back to the Sydney Opera House

We’re delighted to welcome you back to the Sydney Opera House, with all of our venues and restaurants now open.

We will be moving to 100% capacity in our theatres from Thursday 18 March, following the granting of an exemption by the NSW Government. This includes all shows in the Joan Sutherland Theatre, Studio, Playhouse, Drama Theatre and Utzon Room. 

We’re excited to be able welcome more audiences back to performances and will continue to implement a number of COVID safe measures, in line with NSW Health guidelines, for the safety and wellbeing of everyone on site.

To find out more about our unmissable line-up of live performances, events, dining experiences and tours, check out the full program here. You can also sign up to our newsletter for the latest news and announcements. 

Thanks for your ongoing support and understanding, and we look forward to welcoming you to the Opera House soon.

A COVID safe venue

The Opera House and its food and beverage venues are registered as COVID Safe businesses with the NSW Government. To provide a safe and comfortable environment for everyone, we’ve made some changes to the way we operate. This includes the introduction of a number of new measures:

  • QR code check-in – all patrons and their guests must check-in upon entry. 
  • Face masks are strongly recommended for patrons aged 12 years and over while inside our theatres and foyers, including during the performance.
  • Regular cleaning of high-traffic and high-touch areas with hospital-grade disinfectant.
  • Hand sanitiser stations in all paths of travel, frequently accessed areas and near bathroom facilities.
  • COVID-19 safety training for all operational, frontline and contract staff, as well as on-site COVID-19 Safe Hygiene Marshals. 

We are closely following all NSW Government health guidelines and will continue to update our procedures as necessary.

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Let's stay safe together

When to stay home. For the safety and wellbeing of everyone, you must not visit the Opera House if: you feel unwell or if you are displaying any of the COVID-19 symptoms as identified by NSW Health; you have tested positive for COVID-19 in the last 14 days or are awaiting the results of a COVID-19 test; you are required to self-isolate; you have been in contact with a confirmed case of COVID-19 in the last 14 days before your intended date of visit to the Opera House; or you have returned from overseas or have visited a “positive COVID-19 case location” (as outlined by the NSW Government) in the last 14 days before your intended date of visit.

Bring a facemask. Face masks are strongly recommended for patrons aged 12 years and over while inside our theatres and foyers, including during the performance. Sustainability is important to us. To avoid waste, we ask that you and your guests please bring your own masks.

Get together, but keep apart. As you move around the Opera House, practise physical distancing (1.5 metres whenever possible) and follow the guidance provided by our staff and signage. Our venues will move to 100% capacity from Thursday 18 March and you will be seated next to other patrons. As standard, please always take your allocated seat. If you’re dining at one of our restaurants, please practise physical distancing between groups where possible and if drinking inside you must be seated.

Follow the signs, and sign-ins. Follow the separate entry and exit points, screening and bag-check procedures, and physically distance in all queues. On arrival at the Opera House, you and your guests will be required to sign-in with a QR code. If you’re dining at our restaurants or attending a tour, you will also need to sign-in on arrival with a QR code at those venues. We also recommend downloading the COVIDSafe app, as per government advice.

 

Keep clean. Practise good hygiene by washing your hands regularly with soap, using hand sanitiser, covering sneezes and coughs and disposing of tissues promptly.

 

Pay with card. Contactless payment methods are strongly encouraged, so please bring a credit or debit card for onsite purchases. If you’re visiting one of our restaurants, you can use order-at-table options and we encourage you to remain seated to help with physical distancing.

 

And remember...

Visiting the Opera House when you are unwell puts yourself and others at risk. Attending while under quarantine or isolation orders is prohibited, and if you appear to have COVID-19 symptoms we may need to deny you entry or ask you to leave to minimise the risk to others. Please also consider your own safety and wellbeing and whether attending is the right thing for you. By visiting the Opera House at this time, you voluntarily assume the risks posed by COVID-19.

Seeing a show?

We’ve made a number of changes to our booking process and seating plans to help keep you safe:

  • The Opera House will move to 100% capacity in our theatres from Thursday 18 March. This applies to all performances in the Joan Sutherland Theatre, Studio, Playhouse, Drama Theatre and Utzon Room. Face masks are strongly recommended for patrons aged 12 years and over while inside our theatres and foyers, including during the performance.

  • We encourage you to purchase your tickets in advance online or via the phone, and you’ll now only receive eTickets when buying online.

  • Venue foyers and doors will open earlier than normal, and some shows will no longer have intervals.

  • Standard bag check facilities remain available, but we encourage you to leave larger items at home.

  • Refreshments will be available for purchase from our theatre bars, and should be consumed while seated in designated foyers spaces. Drinks purchased at our theatre bars can also be taken into venues for most performances. You can briefly lower your mask to eat and drink, but please wear it at all other times.

  • If you’ve booked tickets for other people, you need to be responsible for maintaining contact details for all of your guests for the purpose of contract tracing if required.

Taking a tour?

If you’re visiting the Opera House to take a tour, please make yourself familiar with these few changes:

  • Please bring a mask. Face masks are strongly recommended for patrons aged 12 years and over while inside our theatres and foyers, including during the tour. 

  • We encourage you to purchase your tour ticket in advance online or via the phone where you’ll receive an eTicket. Please bring this with you and present it at the Welcome Centre on arrival.

  • To help maintain physical distancing, tours will not exceed 20 guests per tour, or 10 guests on backstage tours.

  • If you’ve booked a tour for other people, you are responsible for maintaining the contact details for all of your guests for the purpose of contract tracing, if required.

  • All tour guests will be required to provide their contact details on arrival, signing in via a QR code.

Lots to take in?

Don’t worry, we’ll share all of this information with you again in an email closer to the date of your event or tour.

If you are unwell and can no longer attend your event or tour, the Opera House has put in place a number of flexible ticketing options as part of our revised Terms & Conditions, which you can read more about here.

Remaining Accessible

The Opera House belongs to everyone and our goal is to provide barrier-free access to all. Please find more information here.

Our lifts are still operational and our signage stipulates that less-mobile visitors are given priority use. If you need any help when on site, please speak to a member of the Welcome Team who will be happy to assist you

Frequently Asked Questions - COVID Safety

Frequently Asked Questions - Attending the Venue

Frequently Asked Questions - Food & Beverage