Big Heart Sing

We advise that you arrive 15 minutes prior to the event. Ticket purchases and collection at our Box Office is discouraged and eTicket or postal delivery methods should be used, wherever possible. However, if you are collecting your tickets from the Box Office, we recommend doing this at least 60 minutes before the event starts.

Please advise us upon booking if you have any particular learning or mobility needs for us to support

The authorised agency for this event is the Sydney Opera House.

Only tickets purchased by authorised agencies should be considered reliable. If you purchase tickets from a non-authorised agency such as Ticketmaster Resale, Viagogo, Ticketbis, eBay, Gumtree, Tickets Australia or any other unauthorised seller, you risk that these tickets are fake, void or have previously been cancelled. RESALE RESTRICTION APPLIES. For more details, please refer to our General Terms and Conditions for Tickets and Attendance at Events.

The workshop happens in our new Centre for Creativity at the end of the Western foyers, near the entrance to the Drama Theatre

Please contact Box Office on 9250 7777 as soon as possible to advise if you can no longer attend. If you can no longer attend because you are unwell, or have been in contact with someone displaying COVID-19 symptoms, the Opera House has introduced flexible ticketing options to help you, find out more information here.

Food and beverages will not be allowed in the Centre for Creativity unless specified in the event. Opera Bar, Opera Kitchen and Portside are also available to purchase food before your event. Please bring a credit or debit card for any on-site purchases to enable contactless payment.

All Sydney Opera House foyers are pram accessible, with lifts to the main and western foyers. The public lift to the foyers is accessible from the corridor near the escalators on the Lower Concourse and also in the Western Foyer via the corridor on the Ground Level (at the top of the escalators). Pram parking will be available outside the theatres in the Western Foyer or as directed by Sydney Opera House staff, adhering to COVID-safe rules.

• The health, safety and wellbeing of everyone at the Sydney Opera House is our top priority. In line with this commitment, the Opera House will become a smoke-free site from Saturday 1 January 2022.
• By becoming a smoke-free site, the Opera House seeks to reduce exposure to harmful second-hand smoke, as well as minimise the impact of smoking on the environment, including litter and pollution of the surrounding marine environment. 

Nothing is more important to us than the health and safety of everyone on site, and we are closely following NSW Health guidelines and advice. The Sydney Opera House is registered as a COVID Safe business with the NSW Government. For detailed information about our COVID-19 safety measures and what’s required of you when visiting, please see our plan your visit page.

Bring and wear a mask. Face masks continue to be required for patrons aged 12 years and over while inside our foyers and theatres, including during the performance (unless medically exempt). We highly recommend children aged 11 years and younger wear a mask at all times. Please bring your own mask.

As you move around the Opera House, practise physical distancing (1.5 metres whenever possible) and follow the guidance provided by our staff and signage. 

Within venues, always take your allocated seat.

For detailed information about our COVID-19 safety measures and what’s required of you, please see our plan your visit page.

Yes. Patrons and visitors aged 16 years and over entering the Opera House building are required to show that they are fully vaccinated against COVID-19, unless medically exempt (under 16s not fully vaccinated must be accompanied by a fully vaccinated adult). This includes visitors and patrons attending a performance or event, taking a tour, or visiting the box office, retail store, bar or restaurant operated within the building (Bennelong and Portside). These requirements do not apply to visitors attending outdoor events or venues on the Lower Concourse, including Opera Bar, Opera Kitchen and the Welcome Centre. Check-in processes will be in place for verifying proof of vaccination upon entry. 

Yes, please bring and wear a mask. Face masks continue to be required for patrons aged 12 years and over while inside our foyers and theatres, including during the performance (unless medically exempt). We highly recommend children aged 11 years and younger wear a mask at all times. Please bring your own mask.

Some members of the community may have issues wearing masks due to health conditions. We ask that you be respectful to others as reasons for not wearing a mask are not always obvious.

Contact information is required when making a booking with us and upon arrival at the Opera House, as set out in our General Terms and Conditions for Tickets and Attendance at Events and our Customer Privacy Statement.

As the ticket purchaser, you are responsible for recording the contact details of your guests. Contact information will only be used for the purposes of contact tracing, if required, and will be deleted at least 28 days after your event.

In line with current NSW Health advice, we will not be carrying out temperature checks.