2. The kinds of personal information that Sydney Opera House collects
If you wish to purchase tickets, join Sydney Opera House Insiders or make a donation to Sydney Opera House through any channel, we may request or require you to provide information including your name, mailing address, email address, telephone contacts and other personal identifying information. The primary reason we request or require this information is so we can contact you in the event of performance postponement or cancellation, or when other important information must be provided, for example, difficulties relating to your purchase or philanthropic transaction. We also collect address information in order to deliver tickets to you. In some circumstances we may collect health information from you.
When you engage in transactional online activities on the Sydney Opera House website, we will ask you to provide personal information. Some fields are optional, others are required in order for you to make a transaction.
When you visit a Sydney Opera House website, our web servers make a record of your visit and log the following information:
- Your computer's unique internet address.
- The date and time of your visit.
- The pages you accessed and documents downloaded.
- The previous website you have visited to find our website - via search engine or a link on another website.
- The type of browser and operating system you are using.
- The amount of time spent on our website.
- Your geographic location, type of device used, repeat visits.
This provides us with information about how the website is used and navigated, including number of visits, and the frequency and duration of visits. We may combine this information with information you have already provided to us to help us understand more about your preferences and interests.
If you use our WiFi service, we may collect your person information directly from you or from third parties you authorise to share information with us, including certain media agencies, publishers and partners such as Facebook, Google and Twitter. This information may include your name, email address, age, location and other information you have shared with these parties. We may also log the location and MAC address of the device you use to connect to the service. Please read the WiFi terms and conditions provided before you access Sydney Opera House WiFi.
We may collect information about you from third parties authorised to act on your behalf. For example, if a parent, guardian, friend or associate purchases tickets for you.
We may collect health information with your consent if the information is reasonably necessary to ensure your health, safety or access during visits to our venues.
If you do not provide the required data with respect to a particular activity, you may not be able to complete your transaction with us, we may not be able to communicate with you when necessary or we may be prevented from providing you with the relevant service.
For now, while public health orders are in place, you can no longer remain anonymous by purchasing your tickets at the box office. If you do not want to provide us with your personal information, we will not be able to accept your booking. Please see section 11 below. If you visit our facilities we may collect footage that includes your image on our CCTV cameras.